At a Glance
- Tasks: Lead CRM strategy and architecture to optimise customer journeys and drive digital transformation.
- Company: Join BCG Platinion, a leader in innovative IT solutions and digital change.
- Benefits: Competitive salary, professional growth opportunities, and a dynamic work environment.
- Other info: Collaborate with top experts and develop your skills in a supportive community.
- Why this job: Make a real impact by transforming client potential into performance with cutting-edge technology.
- Qualifications: 10-15 years in IT architecture, strong CRM expertise, and team leadership experience.
The predicted salary is between 80000 - 100000 £ per year.
At BCG Platinion we are keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client’s digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel.
Your Responsibilities
- Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
- Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
- Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
- Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
- Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.
You will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex “modules” within a project, and begin to develop specialized knowledge to help you solve clients' problems. You will start to take on team lead responsibilities and demonstrate intellectual leadership. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally, as a Lead IT Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team.
What You’ll Bring
- 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
- Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
- Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems).
- Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc) and integration platforms (such as Mulesoft, Dell Boomi, etc).
- Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.).
- Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
- Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous.
- E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
- Analytical mindset and excellent problem-solving skills.
- Experience of managing teams.
- Strong communication skills for stakeholder engagement at all levels.
- Ability to work under pressure and willingness to travel to clients worldwide.
- Strong communication and presentation skills.
- University degree with above-average academic performance in a mathematical‑scientific field, information technology, or business administration.
Lead IT Architect - Salesforce/CRM - London | BCG Platinion employer: Boston Consulting Group (BCG)
At BCG Platinion, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our London office offers a dynamic environment where experienced IT Architects can thrive, with ample opportunities for professional growth and development. We are committed to meaningful work that not only drives client success but also empowers our employees to explore their potential and make a real impact in the digital landscape.
Contact Details:
Boston Consulting Group (BCG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead IT Architect - Salesforce/CRM - London | BCG Platinion
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at BCG Platinion or similar firms. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into CRM solutions and their impact on business processes. Be ready to discuss how you've optimised customer journeys in past roles – real examples will make you stand out!
✨Tip Number 3
Showcase your leadership skills! Talk about times you've guided teams or led projects. BCG Platinion values collaboration, so highlight how you’ve driven change and fostered team success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the BCG Platinion family.
We think you need these skills to ace Lead IT Architect - Salesforce/CRM - London | BCG Platinion
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead IT Architect role. Highlight your experience with CRM solutions and any relevant projects you've worked on. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention specific CRM platforms you’ve worked with.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex challenges in IT architecture. We love seeing analytical minds at work, so share those success stories that demonstrate your expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the BCG Platinion team!
How to prepare for a job interview at Boston Consulting Group (BCG)
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, especially Salesforce. Be ready to discuss specific projects where you've implemented or optimised these systems, and how they benefited the business.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing how you've tackled complex problems in previous roles. Bring examples of how you've reimagined end-to-end processes and maximised CRM value for clients.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your ideas clearly and confidently, especially when discussing technical concepts with non-technical stakeholders. Think about how you can engage your audience during the interview.
✨Demonstrate Leadership Experience
As a Lead IT Architect, you'll need to show that you can manage teams and guide junior members. Prepare examples of how you've led teams in the past, including any challenges you faced and how you overcame them.
