At a Glance
- Tasks: Design innovative service experiences and conduct user research to enhance employee satisfaction.
- Company: Join BCG, a leading global consulting firm with a focus on innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborate globally and thrive in a hybrid working environment.
- Why this job: Make a real impact by shaping the future of employee services in a dynamic team.
- Qualifications: 7+ years in service design, strong analytical skills, and a passion for problem-solving.
The predicted salary is between 80000 - 100000 € per year.
As a member of BCG’s Global IT Design Center of Expertise (CoE), you will be working to help define and design the delivery of service experiences for employees. You’ll be responsible for the creation and evaluation of service design blueprints, research, quant behavioural measurement and the analysis of employee needs. We are seeking an analytical and experienced Service Designer to join our dynamic cross‑functional team.
Key Responsibilities
- Service Design: Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG’s strategic goals. Utilize journey mapping, needs and sentiment analysis, quant measurement and other tools, methods, or processes to understand and define end‑to‑end service experience. Align with the CoE Value Measurement framework to capture and track service quality, efficiency and advocacy.
- Research & Analysis: Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points. Analyze behavioural analytics data to inform design decisions. Create meaningful and actionable insights into our employees’ behaviors, needs, expectations, and pain points.
- Collaboration: Work collaboratively across teams, disciplines, and regions to ensure a diverse approach to problem‑solving. Engage with senior leadership, showcasing service design work and evidencing the value your research and design work has accrued initiatives.
- Testing & Iteration: Gather feedback to refine and improve service designs. Iterate on designs based on analytics and feedback to enhance the services experience.
- Innovation & Trends: Stay up to date with the design methods, tools, processes and technologies. Advocate for and implement best practices in service design.
What You'll Bring
- Experience: Minimum of 7 years of commercial experience in service design, preferably in a large, global enterprise. Proven experience in research and analysis to create actionable insights. Practical knowledge of iterative design approaches. Comfortable leading service design workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders.
- Skills: Expertise in service design, design strategy, journey mapping, needs and sentiment analysis and quant behavioural analytics measurement. Strong understanding of user‑centered design principles and methodologies. Very strong communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross‑functional teams.
- Personal Attributes: Innovative thinker with a passion for solving complex problems. Self‑motivated with the ability to manage multiple workstreams simultaneously. Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment. Outcome and measurement driven and focused on solving user and business problems. Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines. Ability to navigate high levels of ambiguity. Hands‑on practitioner able to think conceptually and work practically. Compelling storyteller and communicator.
- Qualifications: Bachelor’s degree in Product Design, Service Design, or equivalent experience. Master’s degree preferred.
Global UX Designer Senior Manager in London employer: Boston Consulting Group (BCG)
At BCG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. As a Global UX Designer Senior Manager, you will have access to extensive employee growth opportunities, including professional development and the chance to work with diverse teams across the globe. Our commitment to inclusivity and employee well-being, combined with our focus on meaningful service design, makes BCG a rewarding place to advance your career.
Contact Detail:
Boston Consulting Group (BCG) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Global UX Designer Senior Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BCG through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills in action! Create a portfolio that highlights your service design projects, especially those involving journey mapping and user research. We want to see how you tackle real-world problems.
✨Tip Number 3
Prepare for the interview by practising common UX design questions. Think about how you can articulate your design decisions and showcase your analytical skills. We need to impress them with our thought process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at BCG.
We think you need these skills to ace Global UX Designer Senior Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service design, research, and analysis. We want to see how your skills align with the role of Global UX Designer Senior Manager, so don’t hold back on showcasing your relevant projects!
Showcase Your Analytical Skills:Since this role involves a lot of research and analysis, be sure to include examples of how you've used data to inform design decisions. We love seeing quantifiable results, so if you’ve improved service quality or efficiency, let us know!
Highlight Collaboration Experience:This position requires working across teams and regions, so share your experiences collaborating with diverse groups. We’re keen to see how you’ve engaged with stakeholders and led service design initiatives in a global context.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t forget to let your personality shine through! Share your passion for service design and problem-solving in your application. We want to get a sense of who you are beyond just your qualifications.
How to prepare for a job interview at Boston Consulting Group (BCG)
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially journey mapping and user-centred design. Brush up on your past projects and be ready to discuss how you’ve applied these concepts to solve real-world problems.
✨Showcase Your Research Skills
Prepare to talk about your experience with qualitative and quantitative research. Have examples ready that demonstrate how your insights have led to actionable changes in service design. This will show your analytical side and your ability to drive results.
✨Collaboration is Key
Highlight your experience working in cross-functional teams. Be ready to share specific instances where you’ve collaborated with diverse stakeholders and how that led to successful outcomes. This will illustrate your teamwork skills and adaptability.
✨Stay Ahead of the Trends
Familiarise yourself with the latest trends and tools in service design. Be prepared to discuss how you’ve implemented best practices in your previous roles and how you plan to bring innovative ideas to the table at BCG.
