Global L&D Operations Manager in London

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Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation— inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‐line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‐edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the Global L&D Operations Manager, you will help deliver high‐quality virtual and hybrid learning experiences across BCG. You'll initially focus on one or more learning areas—such as our core curriculum, capability‐building programs, or learning journeys for Consulting and Business Services Teams. As business needs evolve, your focus areas may shift, and you'll adapt to support priority initiatives where your expertise can have the greatest impact.

In this role, you'll lead strategic and operational execution, ensuring efficiency, consistency, and outstanding experiences. You'll oversee back‐end operations, streamline processes, and drive continuous improvement while navigating a complex, global environment and building strong, collaborative relationships at all levels.

Your Key Responsibilities

• Own the end‐to‐end learner experience and identify opportunities for continuous improvement.
• Monitor operations and implement enhancements across learning initiatives.
• Orchestrate cross‐functional collaboration with content owners, program managers, shared services and faculty to ensure alignment on operational readiness and smooth delivery.
• Serve as the key point of contact for operational topics, providing guidance, resolving challenges, and ensuring alignment across stakeholders.
• Drive standardization of processes, documentation and playbooks that support global consistency.
• Collaborate with Faculty CoE to align content updates, staffing needs, and vendor engagement.
• Lead annual calendaring, planning session dates and times.
• Manage financial tracking, including budget, contracts, invoices.
• Oversee LMS setup and maintenance, including session titles, descriptions, and feedback surveys.
• Monitor learner engagement metrics, flagging issues and ensuring capstone eligibility.
• Collect, analyse and share learner feedback, driving response rate improvements—monitor KPIs, generate reports, and use data to drive continuous improvement.
• Provide hands‐on support during key delivery, e.g., partnering with teams supporting large‐scale in‐person events, ensuring smooth logistics, high‐quality participant experience, and seamless coordination across multiple venues and stakeholders.
• Introduce and integrate emerging technologies (automation, GenAI) to drive efficiency and innovation.
• Identify opportunities to remove bottlenecks, simplify workflows, and establish best practices that evolve how the team delivers learning at scale.

You're Good At

• Delivering outstanding customer service, being highly organized and skilled at identifying areas of improvement and making them happen.
• Thriving working autonomously while also loving collaboration—self‐driven, anticipating challenges or bottlenecks and planning effectively around them.
• Having strong attention to detail and accuracy for complex problems, projects and stakeholders, while still seeing the big picture.
• Learning new technologies and systems quickly, willing to experiment and improve processes.
• Building strong working relationships across seniorities and quickly gaining trust with key stakeholders.
• Keeping an open mind, embracing change positively, and flexing to different situations.
• Being excited to work in an internationally diverse team.

What You'll Bring

• 9+ years of experience in learning operations, event management, or a similar role, ideally in a global, fast‐paced organization.
• Strong expertise in managing virtual learning tools/platforms like SABA, Zoom, Teams, and Trello.
• Demonstrated project management skills, with the ability to prioritize, problem‐solve, and deliver results.
• Excellent stakeholder management abilities across multiple regions and seniority levels.
• Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success.
• Strong communication and storytelling skills, with a focus on influencing stakeholders.
• A collaborative mindset with a solutions‐oriented approach and ability to work autonomously.
• Experience with emerging technologies like AI or automation is a plus.

Who'll Work With

A passionate and dedicated Learning & Development team, currently spread across the US, Europe, Costa Rica and India. You will be part of the Operations team that orchestrates the delivery of core curriculum Learning Journeys and upskilling efforts. You will work closely with the "Global L&D Service Center," which handles the entire participant management, and establish strong relationships across L&D and our broader people functions to successfully learn, educate and influence others.

Seniorities & Details

• Seniority level: Mid‐Senior level
• Employment type: Contract
• Job function: Human Resources
• Industry: Business Consulting and Services

Legal Statement

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E‐Verify Employer. For more information on E‐Verify, visit the official program website.