Global IT GenAI Software Engineer Director & Chapter Lead in London

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Founded in 1963, BCG has helped clients with total transformation—leading complex change, enabling organizations to grow, building competitive advantage, and driving bottom‐line impact. Our diverse, global teams blend digital and human capabilities to deliver solutions through leading‐edge consulting, technology, design, and ventures.

What You'll Do

BCG is transforming the way our people experience technology through Generative AI. Ava, our IT Support GenAI chatbot, is live and serving over 40,000 users globally. As the Global IT Software Engineer Director – GenAI, you will build on Ava's success by designing, developing, and delivering high‐impact GenAI solutions that expand its capabilities and reach. You will serve as the technical counterpart to the Product Owner, accountable for delivery speed, quality, and alignment between the technical roadmap and product vision. You'll work across teams to scale Ava's impact and apply emerging GenAI technologies to improve IT service experiences for BCG's global workforce.

• Taking ownership and driving complex technical solutions from design through delivery.
• Being hands‐on with modern cloud and AI technologies while maintaining focus on delivery quality and scalability.
• Collaborating effectively with product managers, engineers, and architecture teams to translate business goals into practical solutions.
• Balancing speed, quality, and technical depth to ensure secure, maintainable solutions aligned to roadmap priorities.
• Staying curious and adaptive, quickly learning new technologies and applying them to enterprise‐scale challenges.

What You'll Bring

• Full-stack engineering expertise with experience in cloud‐native application development (AWS preferred).
• Hands‐on experience building and deploying Generative AI or LLM‐based systems at scale.
• Proficiency in at least two programming languages such as Java, .NET, TypeScript, or Python, plus modern frontend frameworks like React.js or Stencil.
• Deep understanding of authorization and authentication standards (OAuth) and secure‐by‐design development practices; strong awareness of OWASP Top 10 and a proactive approach to mitigating security vulnerabilities.
• Experience designing and deploying Retrieval‐Augmented Generation (RAG) pipelines, working with LLM APIs (AWS Bedrock, OpenAI, Azure OpenAI), and using frameworks like LangChain or LangGraph.
• Strong knowledge of SDLC principles, CI/CD pipelines, and modern engineering practices.
• Excellent communication and collaboration skills to partner across engineering, product, and governance teams.
• Bachelor's degree in computer science, engineering, or related field (or equivalent experience).

Who You'll Work With

You will be part of the IT & Business Platforms (ITBP) team, partnering closely with the Genie team (BCG's internal GenAI platform built on AWS), the AI Center of Excellence, Responsible AI, and Security/Architecture teams. Together, you'll deliver scalable, secure, and innovative GenAI solutions that transform how BCG's global employees engage with technology.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/ expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E‐Verify Employer.