Director, Learning & Development Product & AI Solutions in London

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

We are seeking a future-facing product and AI innovation leader to join BCG's Global Learning & Development (L&D) team. This role will oversee a portfolio of digital learning products, drive intelligent automation using AI and agent-based technologies, and lead a globally dispersed team of 6–8 professionals. You will serve as both a functional and strategic leader, shaping the long-term product vision for BCG's L&D technology ecosystem. You'll manage the end-to-end product lifecycle, introduce AI-powered workflows, and drive adoption across a complex global organization. You'll partner across L&D, IT, Talent, Knowledge, and Business stakeholders to continuously improve how BCGers learn, grow, and perform.

• Lead the product vision, roadmap, and strategy for BCG's L&D platforms and tools, ensuring alignment with business goals and learner needs.
• Embed AI capabilities (e.g., retrieval-augmented generation, intelligent agents, LLM-based chat or guidance, automated workflows) to transform the learning experience and improve operational efficiency.
• Define and evolve an integrated L&D ecosystem architecture, identifying opportunities for consolidation, automation, and personalization.

• Own the full product lifecycle from discovery and design to launch and continuous iteration.
• Collaborate with instructional designers, engineers, and AI/ML experts to create intelligent learning experiences that are adaptive, contextual, and measurable.
• Experiment with and deploy AI-powered tools and agents to automate content discovery, learner support, and admin operations.
• Translate complex business and learner needs into data-informed product decisions.

• Serve as the functional leader for L&D platform operations—prioritizing usability, integration, performance, and scalability.
• Guide vendor evaluations and partnerships for AI, LXP/LMS, coaching, credentialing, and content delivery platforms.
• Work across teams to ensure systems are secure, compliant, and future-proof.

• Partner with L&D Comms & Change teams to ensure high-impact stakeholder engagement, global enablement, and user adoption of AI-enhanced learning tools.
• Serve as a trusted advisor to L&D and People leadership, helping to define how intelligent automation can unlock impact.

• Lead and inspire a global team of professionals across time zones, building a culture of innovation, agility, and impact.
• Coach and grow product managers and specialists in both classic PM skills and emerging AI capabilities.
• Foster strong team collaboration and cross-functional alignment with internal partners.

• Driving product vision and execution with a deep understanding of L&D technology and user-centered design.
• Integrating AI into enterprise products—you've worked with LLMs, intelligent agents, or other automation frameworks.
• Managing complex stakeholder environments, balancing short-term needs with long-term strategy.
• Leading globally distributed teams effectively, ensuring clarity, empathy, and cohesion across geographies.
• Synthesizing user research, analytics, and business input into clear, prioritized roadmaps.
• Thriving in ambiguity—you’re comfortable defining structure where there is none.

• Bachelor's required; Master's or relevant graduate degree strongly preferred.
• 10+ years in product management, digital learning, AI/ML innovation, or related B2B SaaS or consulting environments.
• Demonstrated experience launching and scaling AI-infused digital products, especially in learning or employee development contexts.
• Deep familiarity with enterprise platforms (LMS/LXP, content management, coaching tools, integrations/APIs).
• Hands-on experience with building or managing intelligent agents, LLM pipelines, or AI-enhanced learning workflows using tools like LangChain, Vector DBs, OpenAI APIs, or similar.
• Experience in agile development, rapid prototyping, and user-centered design.
• Strong vendor and partner management skills.
• Proven track record of leading global teams and managing complex change.
• Ability to translate tech and data into business insight and articulate a compelling story to senior leadership.

BCG's HR team, L&D colleagues, and global business stakeholders to ensure learning products and experiences continuously evolve to meet the needs of our people and business.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer.