At a Glance
- Tasks: Lead CRM strategy and architecture to optimise customer journeys and drive digital transformation.
- Company: Join BCG Platinion, a leader in innovative IT solutions and digital change.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work environment.
- Other info: Dynamic team environment with opportunities for leadership and global travel.
- Why this job: Make a real impact by transforming client potential into performance with cutting-edge technology.
- Qualifications: 10-15 years in IT architecture with strong CRM focus; excellent problem-solving and communication skills.
The predicted salary is between 80000 - 100000 £ per year.
At BCG Platinion we are keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client’s digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow.
Your Responsibilities:
- Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
- Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
- Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
- Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
- Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.
You will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex “modules” within a project, and begin to develop specialized knowledge to help you solve clients' problems. You will start to take on team lead responsibilities and demonstrate intellectual leadership. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally, as a Lead IT Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team.
What You’ll Bring:
- 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
- Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
- Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems).
- Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc) and integration platforms (such as Mulesoft, Dell Boomi, etc).
- Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.).
- Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
- Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
- Analytical mindset and excellent problem-solving skills.
- Experience of managing teams.
- Strong communication skills for stakeholder engagement at all levels.
- Ability to work under pressure and willingness to travel to clients worldwide.
- Strong communication and presentation skills.
- University degree with above-average academic performance in a mathematical‑scientific field, information technology, or business administration.
Lead IT Architect - Salesforce/CRM - London | BCG Platinion employer: Boston Consulting Group (BCG)
At BCG Platinion, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our London office offers a dynamic environment where experienced IT Architects can thrive, with ample opportunities for professional growth and development. We are committed to meaningful work that not only challenges our employees but also empowers them to make a significant impact on our clients' digital transformations.
Contact Details:
Boston Consulting Group (BCG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead IT Architect - Salesforce/CRM - London | BCG Platinion
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your expertise! Create a portfolio or case studies showcasing your past projects and successes with CRM solutions. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 3
Prepare for interviews by researching BCG Platinion and their approach to IT architecture. Tailor your answers to reflect their values and how your experience aligns with their needs. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at BCG Platinion.
We think you need these skills to ace Lead IT Architect - Salesforce/CRM - London | BCG Platinion
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Lead IT Architect role. Highlight your CRM expertise and any relevant projects you've worked on, especially those involving Salesforce or similar platforms.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how your background makes you a perfect fit. Share specific examples of how you've driven change in previous roles and how you can bring that to BCG Platinion.
Showcase Your Problem-Solving Skills:In your application, emphasise your analytical mindset and problem-solving abilities. We want to see how you've tackled complex challenges in the past, particularly in CRM integrations or architecture solutions.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures it gets to the right people quickly and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at Boston Consulting Group (BCG)
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, especially Salesforce. Be ready to discuss specific features and how they can optimise customer journeys. This shows you’re not just familiar with the tools but can also leverage them effectively.
✨Demonstrate Your Analytical Skills
Prepare to showcase your analytical mindset by discussing past projects where you’ve reimagined end-to-end processes. Use concrete examples to illustrate how your problem-solving skills led to tangible outcomes for clients. This will highlight your ability to deliver complex CRM integrations.
✨Showcase Leadership Experience
Since the role involves team lead responsibilities, be ready to talk about your experience managing teams. Share specific instances where you guided junior members or led a project, emphasising your communication skills and ability to engage stakeholders at all levels.
✨Be Ready for Technical Questions
Brush up on modern architecture patterns and integration best practices. Expect technical questions that assess your understanding of CI/CD pipelines, cloud-native development, and API-led integrations. Being prepared will demonstrate your expertise and confidence in handling complex IT architecture challenges.
