At a Glance
- Tasks: Lead transformative tech initiatives that enhance partner effectiveness and drive business growth.
- Company: Join Boston Consulting Group, a pioneer in business strategy and transformation.
- Benefits: Competitive salary, diverse teams, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Make a real impact by driving AI-enabled solutions and modernising commercial capabilities.
- Qualifications: Experience in CRM transformations and strong leadership skills required.
The predicted salary is between 72000 - 108000 £ per year.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation, inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‑line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‑edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You’ll Do
Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise‑wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth. This is a high‑visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx)—BCG’s global, experience‑led and AI‑enabled CRM platform for all Partners, supporting Business Development and commercial consulting success. Over time, the role will expand to include additional large‑scale commercial technology and AI‑enabled initiatives across the Global Commercial Technology & Success portfolio. The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI‑driven solutions, data‑enabled products, and global adoption programs.
You Will Lead
- Enterprise‑scale commercial technology transformations from vision through execution and value realization.
- Anchor initiatives in clear guiding principles, business outcomes, and measurable commercial impact.
- Establish transformation roadmaps that balance near‑term delivery with long‑term platform scalability.
- Bring together experience‑led design, AI‑first innovation, and disciplined program execution.
- Proactively and assertively drive progress in complex, multi‑stakeholder environments.
- Test hypotheses early and iterate based on evidence, feedback, and adoption data.
- Ensure alignment across senior business and technology leadership.
- Operate at the intersection of technology, data, AI, and commercial strategy—connecting platform modernization to real improvements in relationship quality, pipeline health, and revenue growth.
Key Responsibilities
- Program & Transformation Leadership
- Operate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governance.
- Lead with a clear, outcome‑oriented narrative anchored in guiding principles and strategic intent.
- Establish and run the program, proactively and assertively managing milestones, dependencies, risks, and resourcing.
- Lead cross‑functional teams spanning product, engineering, data, UX, and business stakeholders.
- Test assumptions and hypotheses early, iterating plans and approaches based on evidence and learning.
- Define initiative‑level outcomes, success metrics, and value realization mechanisms.
- Ensure transparency through clear executive communications, reporting, and decision forums.
Relationship Excellence / CRM Transformation – Initial Flagship Initiative
- Lead the end‑to‑end IT transformation of Relationship Excellence (REx), BCG’s global CRM platform.
- Define the future‑state vision, experience principles, and transformation roadmap.
- Lead visioning and planning activities for MVP delivery and global solutions.
- Ensure the platform is experience‑led, intuitive, and embedded into Partner and Business Development workflows.
- Drive AI‑first capabilities, including relationship intelligence, automated insights, and next‑best‑action recommendations.
Commercial Impact & Adoption
- Partner closely with Global Commercial Technology & Success leadership, Business Development leaders, and Partners.
- Ensure solutions translate into measurable improvements in relationship quality, commercial productivity, and revenue outcomes.
- Lead change management, adoption, and enablement strategies.
- Drive sustained behaviour change and long‑term value realization.
You’re Good At
- Leading large‑scale CRM, commercial enablement, or customer/relationship platform transformations.
- Managing complex, multi‑year IT programs with senior executive stakeholders.
- Operating effectively in ambiguous environments and proactively driving clarity and momentum.
- Translating Business Development and Partner needs into scalable, enterprise‑grade technology solutions.
- Delivering experience‑led, AI‑enabled platforms.
- Connecting platform modernization to measurable commercial outcomes.
- Testing hypotheses early and iterating based on adoption data and user feedback.
- Influencing across IT and business teams without direct authority.
- Communicating effectively across audiences—from engineers to executive leadership.
What You’ll Bring
- Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizations.
- Strong track record leading large‑scale CRM, commercial technology, or enterprise platform transformations.
- Deep expertise in CRM platforms, relationship management systems, or commercial enablement technologies.
- Broader experience across digital platforms, AI‑enabled solutions, or enterprise data‑driven products.
- Strong understanding of Business Development, partner workflows, and professional services commercial models.
- Demonstrated experience delivering AI‑enabled or data‑driven transformation initiatives.
- Solid background in application development and modern engineering practices.
- Expertise in Agile and hybrid delivery methodologies.
- Strong executive presence with exceptional written and verbal communication skills.
- Ability to challenge legacy approaches and drive innovation at scale.
- Bachelor’s degree in Business, Management, Technology, or related field—or equivalent experience leading complex, business‑critical technology transformations.
- PMP / PRINCE II certification a plus.
- Familiarity with GenAI platforms, cloud ecosystems, and modern delivery tooling strongly preferred.
Who You’ll Work With
You will work closely with the IT Transformation Management Office, Global Commercial Technology & Success leadership, Business Development stakeholders, Partners, and global product, engineering, data, AI, and UX teams. This role sits at the intersection of commercial strategy and enterprise technology—playing a critical role in how BCG strengthens relationships, modernizes commercial capabilities, and accelerates global business growth.
IT Transformation Program Director – Global Commercial Technology and Success employer: Boston Consulting Group (BCG)
At Boston Consulting Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our diverse global teams and the opportunity to lead transformative initiatives in cutting-edge technology, particularly in the vibrant city of Boston. With a focus on meaningful impact and professional development, BCG offers a unique environment where your contributions directly influence business success and client relationships.
Contact Details:
Boston Consulting Group (BCG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Transformation Program Director – Global Commercial Technology and Success
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills. We recommend practising common interview questions and having your own questions ready to show your interest.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your past projects and successes. This gives you a chance to demonstrate your skills and how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chances!
We think you need these skills to ace IT Transformation Program Director – Global Commercial Technology and Success
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT transformation and CRM platforms. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Leadership Skills:As a Program Director, you’ll need to demonstrate your ability to lead complex initiatives. Use specific examples from your past roles where you’ve successfully managed cross-functional teams and driven transformation.
Be Clear and Concise:When writing your application, clarity is key! Keep your language straightforward and avoid jargon unless it’s industry-specific. We appreciate a well-structured narrative that clearly outlines your achievements and vision.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boston Consulting Group (BCG)
✨Know Your Stuff
Make sure you have a solid understanding of CRM platforms and commercial technology. Brush up on the latest trends in AI-driven solutions and how they can impact business growth. Being able to discuss these topics confidently will show that you're not just familiar with the role, but genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led large-scale transformations. Highlight how you managed cross-functional teams and navigated complex stakeholder environments. This will demonstrate your ability to lead effectively in the high-visibility role they're looking to fill.
✨Be Ready to Discuss Metrics
Since this role focuses on measurable outcomes, come prepared with specific metrics or success stories from your previous projects. Talk about how you defined success and what impact your initiatives had on relationship quality and revenue growth. Numbers speak volumes!
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in their transformation goals. Inquire about their current challenges with the CRM platform or how they envision the future of commercial technology at BCG. This shows that you're thinking strategically and are eager to contribute.
