Global HR Operations Senior Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation‑inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‑line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‑edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

As a Global HR Operations Senior Manager, you’ll serve as a key thought partner, executing strategic initiatives to optimize HR operations. You will lead cross‑functional projects (primarily Workday Time‑Off) aimed at enhancing service delivery, efficiency, and employee experience across BCG. Your work will span process optimization, system enhancement, and change management – all while collaborating with a global network of HR professionals.

Key Responsibilities Include:

• Foster strong working relationships with global HR teams and internal stakeholders to ensure responsiveness, transparency, and proactive issue resolution.
• Identify and lead improvement initiatives to streamline operations, increase scalability, and ensure compliance across geographies.
• Working with our Product Team, provide functional leadership and input into the deployment and optimization of new Workday features, driving increased efficiency and value across HR.
• Work with the regions and systems to collate and synthesize requirements.
• Support the Workday Time Off implementation by engaging with regional stakeholders and project leadership, supporting Phase 1 countries with post‑launch activities, and gathering the necessary configuration requirements for future phases.
• Partner with the Workday Technical team in the configuration and testing of the Time Off module in Workday.
• Support with ad‑hoc project activities, including Project Management, Change and Communications, and Training.
• Manage ad‑hoc HR projects including policy development and updates, risk & compliance programs and other global HR programs.

What You’re Good At:

• Building strong relationships with global stakeholders at all levels by fostering trust, collaboration, and clear communication.
• Managing multiple high‑priority projects simultaneously by leveraging strong organizational skills, goal‑setting, and planning in fast‑paced environments.
• Communicating complex concepts in a clear, structured manner that fosters understanding and alignment across diverse and global audiences.
• Paying close attention to detail while delivering high‑quality work at speed, ensuring timely and accurate responses to multiple, concurrent requests.
• Applying sharp analytical thinking and demonstrating confident, professional communication in presentations and discussions; using strong influencing skills to drive alignment and impact.
• Exercising sound judgment and discretion when handling confidential or sensitive information, ensuring trust and integrity are maintained at all times.

What You’ll Bring:

• Bachelor’s or Master’s degree in HR, Business Administration, or related field.
• 5-7+ years of experience in HR Operations, General HR or People roles in a large, global, and complex organization.
• Experience with HR systems such as Workday, ServiceNow, or similar enterprise platforms.
• Experience launching tools and projects to track global employee data such as Time Off and Absence.
• Strong understanding of HR administration, processes, and compliance.
• Experience working across geographies and cultures in a matrixed global organization.
• Relevant experience with change management or program management.
• Experience or interest in leveraging automation or AI‑powered tools in HR operations is a plus.
• A collaborative mindset and a drive for continuous improvement.

Why Join Us?

• Be part of a respected global brand that invests in its people.
• Exposure to world‑class HR systems, like Workday.
• Work in a culture that prioritises learning, diversity, and inclusion.
• Join a team where your work directly drives global impact.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E‑Verify Employer.