At a Glance
- Tasks: Lead user research to shape next-gen digital products and enhance user experience.
- Company: Join BCG, a pioneer in strategy consulting with a focus on innovation.
- Benefits: Competitive salary, diverse projects, and opportunities for professional growth.
- Other info: Collaborative culture with a commitment to diversity and inclusion.
- Why this job: Make a real impact on cutting-edge UX research in a dynamic environment.
- Qualifications: 10+ years in user research, with leadership experience and a data-driven mindset.
The predicted salary is between 43200 - 72000 £ per year.
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. Global Services is the backbone of BCG.
What You’ll Do
- Lead and elevate user research across the firm’s digital product ecosystem, defining and executing a forward‑looking UX research strategy that shapes next‑generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI‑driven solutions.
- Champion user‑centred design principles, balancing innovation with practicality and measurable business impact.
- Collaborate with other UX Chapter Leads to define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products.
- Serve as a line manager, establishing a future‑facing UX research practice and guiding a team of UX Researchers within Digital Product Teams to foster professional growth and align with BCG’s digital and AI‑first priorities.
- Drive discovery‑to‑deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases.
- Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning.
- Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes.
What You’ll Bring
- 10+ years of experience in user research within consulting, agency, or technology‑led organizations, including at least 5 years in research leadership roles.
- Proven success in scaling UX research, supporting diverse user groups, regions, and cross‑functional teams.
- Experienced in leading distributed research teams and nurturing talent within fast‑paced, innovation‑driven environments.
- Deep expertise across the end‑to‑end design lifecycle—from discovery through delivery—with grounding in agile, scrum, and design thinking methodologies.
- Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, especially in emerging areas like GenAI.
- Data‑driven mindset, defining and tracking UX impact through metrics and KPIs that communicate value to stakeholders.
- Skilled in research platforms and tools such as Qualtrics, Content Square, Hive, Dovetail, Maze, and UserTesting.com.
Global UX Research Director & Chapter Lead in City of London employer: Boston Consulting Group (BCG)
At BCG, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As the Global UX Research Director & Chapter Lead, you will have the opportunity to lead a talented team in shaping the future of our digital products while benefiting from extensive professional growth opportunities and a commitment to user-centred design. Our inclusive work environment, combined with our focus on continuous learning and development, makes BCG a truly rewarding place to advance your career in the heart of a dynamic consulting landscape.
Contact Details:
Boston Consulting Group (BCG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global UX Research Director & Chapter Lead in City of London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Boston Consulting Group (BCG) for a Global UX Research Director & Chapter Lead, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Boston Consulting Group (BCG) before they go live!
We think you need these skills to ace Global UX Research Director & Chapter Lead in City of London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Global UX Research Director & Chapter Lead at Boston Consulting Group (BCG), make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Boston Consulting Group (BCG) does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Boston Consulting Group (BCG). Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Boston Consulting Group (BCG).
How to prepare for a job interview at Boston Consulting Group (BCG)
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Boston Consulting Group (BCG), be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Boston Consulting Group (BCG) might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Boston Consulting Group (BCG)!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Boston Consulting Group (BCG) is looking for.
