Global Alumni & Career Services Experience Manager in City of London

Global Alumni & Career Services Experience Manager

Join to apply for the Global Alumni & Career Services Experience Manager role at Boston Consulting Group (BCG)

Locations: Lisbon | London

Overview

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You\'ll Do

The Alumni & Career Services (A&CS) function at BCG empowers our people beyond their BCG journey and unlocks long-term value for BCG by delivering world-class support to graduating talents and fostering meaningful lifelong connections with alumni. We aim to build the most trusted and impactful alumni and talent ecosystem in the industry, that will strengthen affiliation, fuel careers, and drive lasting advocacy and value for the BCG community.

As part of the Global A&CS Center of Excellence, you will play a pivotal role in shaping and advancing the Experience for both graduates and alumni with the refreshed Career Services offering. You will focus on the strategic planning and close coordination of change initiatives to develop and implement a scalable, integrated A&CS offering to embed a consistent, high-quality experience from graduations to being a connected alumni throughout the employee lifecycle.

You will partner with Alumni & Career Services stakeholders across regions and SBUs to design, embed, and scale the career services offerings across BCG. You will translate strategic initiatives into clear roadmaps, practical toolkits, and collaborative ways of working to ensure the timely and impactful delivery of the A&CS Experience vision.

Key Responsibilities Include

• Strategy and operating model: Co-own and evolve the global Career Services and Alumni operating model with the leader of Career Services and Alumni Experience Leader and wider global team.
• Customer-centric journey design: Co-develop and evolve the key customer journeys for graduating talent, including but not limited to i) handoffs across moments that matter (pre-graduation conversations, graduation farewells, and alumni placements) aligned with People frameworks and Alumni offerings, and ii) a structural placement capability with tailored career support for senior graduates and alumni.
• Scaling and enablement: Partner with regional, SBU leaders to roll out and scale the offering, adapting to local market considerations. Support and oversee pilots / POCs.
• Cross-functional change management: Co-lead stakeholder engagements and alignment across BCG People teams such as Career Development, Talent Acquisition, Learning & Development, as well as Marketing, Finance etc., to deliver a seamless journey across customer touchpoints.
• Rigorous data management and insights: Leverage data to track and report progress against targets. Partner with A&CS Product/Tech team to translate Experience business needs into product and data requirements.
• Apprenticeship and people development: Manage and coach a Career Services Experience Specialist as direct report. Co-develop clear developmental goals and provide frequent, iterative feedback on deliverables, and drive performance reviews and coverage continuity.

This description reflects present priorities and may evolve. You may take on other high-impact initiatives to further support the A&CS function as the vision scales.

What You\'ll Bring

• Bachelor’s degree required; advanced degree (MBA or similar) preferred
• 3~5 years’ experience in management consulting/client-facing professional services (preferred), or in HR, career services, talent management, alumni relations
• Proven experience in change management and strategy execution
• Strong project management and stakeholder engagement skills
• Demonstrated ability to navigate and deliver results in global, matrixed environments
• Comfortable working with data and analytics (e.g., CRM, dashboards) and experience collaborating with product/tech teams is a plus
• Experience and passion in people topics is a plus

Who You\'ll Work With

• Global A&CS leadership, Regional/system/SBU A&CS leadership
• Global A&CS team
• Regional/system/SBU Career Services team and alumni coordinators
• People leadership across BCG
• BCG Marketing team
• Other BCG functions (e.g., Talent Acquisition, Career Development, Learning & Development)
• Select external partners, incl. executive search firms, alumni heavy companies

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries: Business Consulting and Services

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