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- Tasks: Ensure patients have a great experience by assisting with inquiries and managing calls.
- Company: Join a dedicated healthcare team focused on patient care in Weymouth.
- Benefits: Enjoy a competitive salary, sign-on bonus, and supportive work environment.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: High School Diploma and relevant healthcare experience required.
- Other info: Onsite role with opportunities for growth in a caring community.
The predicted salary is between 30000 - 40000 £ per year.
This position is 100% onsite in Weymouth. Required schedule: 8:30am - 5pm.
Position Summary / Department Summary
The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities
- Interacts and provides positive and effective customer service to patients and families.
- Responds to routine inquiries about hospital protocol, policies and procedures.
- Greets and directs patients, families, and visitors.
- Manages large amounts of inbound and outbound calls in a timely manner.
- Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities.
- Generates patient labels and identification bracelets.
- Prepares admission-related documentation and patient chart process, to ensure a seamless and timely admission process.
- Notifies Charge RN of patient arrival.
- Processes patient transfer/discharge paperwork.
- Confirms discharge paperwork is received, accurate and reflects patient information.
- Requests ambulance pick up.
- May be required to assist with End of life procedures with Bereavement Coordinator.
- Answers, screens and routes telephone calls.
- Records and forwards messages and triages calls for urgent information or services.
- Responds to requests for routine information or assistance within scope of knowledge and authority.
- Initiates call for emergency services as required.
- Opens and sorts mail, delivers and retrieves patient records, photocopies materials, sorts, collates and distributes documents.
- Activates overhead announcements (Admissions, Code Blues, Staff Assists).
- Other duties as assigned.
Minimum Qualifications / Education
- High School Diploma / GED
Experience
- Internal: Minimum 6 months as a PER
- External: Minimum of 6 months relevant healthcare experience.
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months).
Patient Experience Representative II - Weymouth (onsite) employer: Boston Children’s Hospital
Contact Detail:
Boston Children’s Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience Representative II - Weymouth (onsite)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hospital and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Patient Experience Representative II, especially your customer service skills.
✨Tip Number 3
Dress the part! Since this is an onsite position, make sure you look professional and approachable. First impressions matter, especially in a healthcare setting where patient interaction is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Experience Representative II - Weymouth (onsite)
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any previous experience you have in customer service. We want to see how you've positively impacted patient experiences or resolved issues in the past.
Be Clear and Concise: When filling out your application, keep your responses clear and to the point. We appreciate straightforward answers that get right to the heart of your experience and skills.
Tailor Your Application: Make sure to tailor your application to the specific role of Patient Experience Representative II. Use keywords from the job description to show us you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position!
How to prepare for a job interview at Boston Children’s Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Experience Representative II. Familiarise yourself with the key tasks like managing calls, assisting with admissions, and providing top-notch customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position revolves around patient interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or made someone's day better. This will demonstrate your ability to handle the demands of the job effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult patients or managing multiple tasks at once. Practice your responses to these types of questions so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the workplace is the right fit for you.