At a Glance
- Tasks: Join us as a Markets Officer, managing outdoor markets and engaging with the community.
- Company: Be part of the South and East Lincolnshire Councils Partnership, the largest in the UK.
- Benefits: Enjoy competitive pay, generous leave, and great career progression opportunities.
- Other info: Flexible working hours and a supportive team environment await you!
- Why this job: Work outdoors, meet new people, and make a real difference in your community.
- Qualifications: Full UK driving licence with B+E and a passion for hands-on work.
We're looking for a motivated, hands-on Markets Officer to help deliver and grow our historic Boston Market. This is a varied and rewarding role combining outdoor work, customer service, and digital administration – no two days are the same. This role requires a full UK driving licence with B+E (towing) and the ability to carry out a physically active, hands-on role.
If you enjoy working outdoors, engaging with people, and using technology to support a busy operation, we'd love to hear from you!
Working Pattern
- 4 days per week (37 hours), including early starts:
- Tuesday – 9am to 4pm
- Wednesday – 5:30am to 5:30pm (market day)
- Friday – 10am to 4pm
- Saturday – 5:30am to 5:30pm (market day)
As a Markets Officer, you will:
- Set up and dismantle market equipment, including gazebos and infrastructure.
- Drive market vehicles and tow trailers.
- Help ensure the market is safe, clean and well organised.
- Work closely with traders, the public, and colleagues.
- Manage bookings, enquiries and payments using online systems.
- Support traders and colleagues in using digital tools and processes.
- Promote Boston Market to visitors and potential traders.
What we're looking for:
- Full UK driving licence with B+E (trailer towing) and confidence driving vans and towing equipment.
- Comfortable with practical, outdoor work – you will need to lift and move equipment such as gazebos, weights and barriers and work outdoors in a range of weather conditions.
- Confident using IT systems, or willing to learn and develop their digital skills.
- A strong communicator who can build relationships with traders and the public.
- Able to work both independently and as part of a team.
- Flexible and reliable, with availability for market days (Wednesdays and Saturdays).
Benefits
- Access to the Local Government Pension Scheme – enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life.
- Generous annual leave scheme + option to buy more.
- Employee Assistance Programme.
- Employee Benefits Platform including retail, holiday, and leisure discounts.
- Cycle to work scheme.
- Flu Jabs.
- Free Eye Test voucher for regular screen users.
- Flexible Working Policy.
- Agile Working Policy.
- Car mileage reimbursement.
- Excellent career progression and training opportunities.
- Long Service Recognition.
About Us
Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South and East Lincolnshire Councils Partnership – the largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website.
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually / in person when suitable candidates apply which may be prior to the closing date.
Markets Officer in Boston employer: Boston Borough Council
As a Markets Officer with Boston Borough Council, you will be part of a dynamic team dedicated to enhancing the local community through engaging outdoor work and customer service. Our supportive work culture prioritises employee growth, offering excellent career progression opportunities and a range of benefits including generous annual leave, access to the Local Government Pension Scheme, and flexible working policies. Join us in a role that not only values your contributions but also allows you to make a meaningful impact in the heart of Boston.
StudySmarter Expert Advice🤫
We think this is how you could land Markets Officer in Boston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boston Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boston Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Markets Officer in Boston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boston Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Boston Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boston Borough Council!
How to prepare for a job interview at Boston Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
