Job Description Job Title: Service Desk Analyst Location: Telford with 2 days/week in office Join a team that imagines a future where every person in the UK can effortlessly access world-class public services: digital by design, human at heart Our mission is to harness the power of technology to meet real human needs, removing barriers and creating meaningful, life-enhancing experiences for all. By placing people at the centre of everything we do, we will reimagine public service as a force for dignity, opportunity, and trust in a digital age. Digital Platforms Run and Change is focused on running and evolving a diverse range of platforms - some which host and enable HMRC's customer facing services, and others that also create and manage their own end user digital customer journeys. Senior service desk analyst A senior service desk analyst monitors inbound calls, supports operators in service resolution and intervenes in difficult calls. own and update the script for service desk analysts coach and develop one or more service desk analysts, and manage availability Asset and configuration management track, log and correct information to protect assets and components identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions deal with complex complaints IT service reporting interpret a data set and communicate this to others contribute to the implementation of remedies and preventative measures show you have a Level 3 service management framework qualification use quantitative and qualitative data about users to turn user focus into outcomes
IT Support and Service Desk Operator in Telford employer: Boss Professional Services
As a leading employer in the logistics and warehousing sector, we offer a dynamic work environment that fosters innovation and collaboration. Our hybrid working model allows for flexibility, with opportunities to engage with a talented team in both London and Chester, while our commitment to employee development ensures that you can grow your skills and advance your career in a meaningful way. Join us to be part of a forward-thinking company that values security, compliance, and excellence in service delivery.
Contact Details:
Boss Professional Services Recruitment Team
