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For Companies At a Glance
- Tasks: Bridge support, engineering, and cloud operations while resolving complex application issues.
- Company: Join a forward-thinking tech company with a hybrid work culture.
- Benefits: Enjoy private medical insurance, birthday off, and flexible holiday options.
- Why this job: Make a real impact by enhancing reliability in cutting-edge Azure environments.
- Qualifications: 3+ years in third-line support or cloud operations with strong problem-solving skills.
- Other info: Collaborative team environment with excellent career growth opportunities.
The predicted salary is between 48000 - 84000 £ per year.
You will be the bridge between support, engineering, and cloud operations, investigating and fixing complex application and infrastructure issues. Monitoring capacity, performance, and error budgets across all deployments. Designing automation and tooling to improve reliability and reduce manual work.
Your Responsibilities and Tasks
- Environment Health & Incident Response
- Monitor ST and MT environments for server performance, response times, error rates, and application health.
- Detect and resolve database issues, stalled file processing, or misplaced storage objects.
- Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents.
- Provide third-line support for escalated customer cases, collaborating with development for code-level fixes.
- Reliability Engineering (Fleet Level)
- Maintain uptime, performance, and scalability across all ST and MT deployments.
- Define and track service-level objectives (SLOs) and error budgets for different environment types.
- Perform capacity planning for Servers, databases, and storage, scaling resources before issues occur.
- Identify systemic patterns causing downtime and implement fixes at scale.
- Automation & Tooling
- Build scripts and automation (PowerShell, C#, Azure Functions, Logic Apps) to detect and remediate common application or infrastructure issues.
- Automate environment health checks and reporting.
- Develop self-healing routines for recurring problems.
- Monitoring & Reporting
- Implement and maintain Azure Monitor/Application Insights/Log Analytics dashboards for environment uptime & performance, SLA compliance & error budget tracking, incident trends and recurring issue analysis.
- Provide regular reliability reports and improvement recommendations to stakeholders.
- Continuous Improvement & Knowledge Sharing
- Feed recurring issues and systemic risks into the continuous improvement programme.
- Contribute to post-incident reviews with actionable follow-ups.
- Maintain troubleshooting guides and technical runbooks for common issues.
Success Measures (KPIs)
- Uptime: target SLO % for ST and MT environments.
- Error Budget Burn Rate: Maintain within agreed thresholds.
- Incident Metrics: Reduce MTTR for P1/P2 incidents. Reduce recurrence rate of common issues.
- Automation Impact: Number of recurring issues automated/self-healed. Hours saved through automation vs manual intervention.
- Customer Impact: Reduced escalations from L1/L2 support. Improved customer satisfaction for technical cases.
Your Qualifications, Technical Skills and Experience
Essential Technical Skills
- 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS.
- Proven track record in incident resolution and root cause analysis.
- Experience working with both multi-tenant and single-tenant cloud architectures.
- Strong background in supporting C#/.NET Core/MVC web applications with SQL Server backends and Azure Blob Storage.
- Advanced Azure diagnostics (Application Insights, Log Analytics, Kusto Query Language).
- Proficient in SQL for investigation and remediation.
- Scripting and automation skills in PowerShell and/or C#.
- Understanding of Azure components: App Services, VMs, SQL DB, Blob Storage, scaling strategies.
- Experience in capacity planning, SLOs, and error budget management.
Desirable Your Personal Skills and Attributes
- Exceptional problem-solving skills with strong attention to detail.
- Ability to clearly document findings and communicate with technical and non-technical audiences.
- Calm under pressure during high-priority incidents.
- Collaborative mindset, working closely with support, dev, and ops teams.
This job description is not intended to be an exhaustive list of duties and responsibilities. You may be expected to perform different tasks as the needs of the business and your role evolve. Your job description will be reviewed and updated accordingly.
Your Benefits
- Private Medical Insurance: Your health matters, and we've got you covered.
- Birthday Off: Celebrate your day your way - it's on us.
- Holiday Purchase: Need more downtime? Purchase up to an additional 5 days of holiday.
- Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family.
- Time for You: We value your personal time. That's why we aim to finish work at 2pm on Fridays.
- Better Working: We embrace hybrid working and where it is operationally practicable, we support employees splitting their working time between the office and home.
- Pension: Plan for tomorrow with our pension scheme via NEST.
Senior Azure Saas Reliability & Support Engineer in Kingston upon Thames employer: Boss Professional Services
Contact Detail:
Boss Professional Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Azure Saas Reliability & Support Engineer in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to Azure and automation. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to reliability engineering and cloud operations. Mock interviews with friends can help you feel more confident and ready to tackle any question thrown your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Azure Saas Reliability & Support Engineer in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in third-line support and cloud operations. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Azure SaaS Reliability & Support Engineer role. Share specific examples of how you've tackled complex incidents or improved reliability in past roles.
Show Off Your Technical Skills: We’re looking for someone with a strong background in Azure diagnostics and automation. Make sure to mention your experience with PowerShell, C#, and any relevant tools like Azure Monitor or Application Insights. The more specific, the better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Boss Professional Services
✨Know Your Azure Inside Out
Make sure you brush up on your Azure knowledge, especially around diagnostics and telemetry. Be ready to discuss how you've used tools like Application Insights and Log Analytics in past roles, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved, focusing on your approach to root cause analysis. Highlight any specific situations where your troubleshooting skills made a significant impact, as this role demands exceptional problem-solving abilities.
✨Demonstrate Automation Know-How
Since automation is key for this position, come prepared to talk about scripts or tools you've built using PowerShell or C#. Share specific instances where your automation efforts improved reliability or reduced manual work.
✨Communicate Clearly and Collaboratively
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical audiences. Emphasise your collaborative mindset and how you've worked with support, development, and operations teams to achieve common goals.
