Inside IR35 (£350 day rate) - Hybrid (2/3 days per week onsite in Worthing)
Job Description:
Generate new and useful user insights and translate them into features and actions that will allow service/product managers to iteratively improve their service for users.
Plan, design and conduct in-house research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions, and other approaches to ensure the user need is fully understood in the service design).
Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing.
Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.
Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development.
Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.
Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development.
Design, script and analyse ad-hoc quantitative surveys.
Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping.
Be involved in the wider user research community (outside of HMRC and the government) identifying good practices we can adopt and sharing our experiences.
Share knowledge of tools and techniques with technical and non-technical team members in the wider HMRC digital team and across government, acting as mentor to other junior user researcher(s).
Requirements:
Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services.
Proven experience of creating research strategies/approaches.
Proven experience of managing, executi...
User Researcher in Brighton employer: Boss Professional Services
As a leading employer in the logistics and warehousing sector, we offer a dynamic work environment that fosters innovation and collaboration. Our hybrid working model allows for flexibility, with opportunities to engage with a talented team in both London and Chester, while our commitment to employee development ensures that you can grow your skills and advance your career in a meaningful way. Join us to be part of a forward-thinking company that values security, compliance, and excellence in service delivery.
Contact Details:
Boss Professional Services Recruitment Team
