ERP Project Manager (Customer Service)
- Location: Hybrid with one day per week in central London
- Contract: 6 months minimum
Are you an ERP Project Manager who knows how a B2B contact centre actually runs?
Our client is in the middle of a major global ERP transformation, and our Customer Service (CSR) function sits right at the heart of it. System go-live is only half the battle—true success means our customer service teams can handle enquiries, manage orders, and solve problems confidently from day one without dropping a beat on customer experience.
We are looking for a pragmatic, high-energy ERP Project Manager (Customer Service) to lead the CSR workstream. You won’t be expected to configure the system yourself; instead, you will act as the vital bridge between our global ERP programme team and our busy operational leaders.
What you’ll be doing:
- Driving Delivery & Sprints: Translate high-level programme milestones into clear, achievable sprint plans, keeping owners accountable and removing blockers before they slow down the team.
- Protecting Customer Experience: Apply your hands-on knowledge of B2B contact centre workflows (order management, enquiries, complaints, escalations, and CRM/Salesforce touchpoints) to challenge designs and safeguard service levels.
- Simplifying Processes: Work with Business Process Owners to strip out unnecessary workarounds and drive genuine adoption of standardised global processes.
- Getting the Business Ready: Coordinate CSR data cleansing, User Acceptance Testing (UAT), role-based training, and operational readiness assessments—balancing project demands against BAU workloads.
- Owning Governance: Keep leadership informed with honest, evidence-based reporting, RAID management, and clear escalation of risks.
What we’re looking for:
- Proven track record delivering projects or business change workstreams within a B2B customer service or contact centre environment.
- Hands-on experience of ERP implementation and/ or migrations with a focus on Sales, Customer Success, contact centre, Customer Service, etc.
- A solid grasp of modules such as Order-to-Cash (O2C), Order Management, CPQ, Customer Service, FSM, RMA, Customer Success, Sales Control, Relation Management, Pricing, Product Catalog, etc.
- Strong command of sprint-based delivery, data readiness, UAT coordination, and business readiness planning.
- A natural collaborator who can push back constructively on missed deadlines, secure buy-in from busy operational managers, and stay calm under pressure.
ERP Project Manager (Customer Success) in London employer: BOSS Professional Services LTD Careers
As a leading employer in the Broadcast sector, we offer a vibrant work culture that fosters innovation and creativity, making it an ideal environment for a Senior Network Engineer. Our commitment to employee growth is evident through ongoing training opportunities and support for relocation, ensuring that you can thrive both personally and professionally. Join us to be part of a dynamic team that values cutting-edge technology and collaboration, all while enjoying the unique advantages of working in a fast-paced, live broadcast environment.
Contact Details:
BOSS Professional Services LTD Careers Recruitment Team
