We are currently recruiting for a Salesforce Administrator Lead to join a client's commercial team to assist in the administration of their Salesforce instance including Sales, Service and Agent Cloud.
This role is accountable for the business administration of the Salesforce CRM platform, owning and evolving customer master data structures. As the owner for Salesforce data domains, it ensures data integrity, consistency, and accessibility across customer and sales systems.
The role defines and embeds robust data governance, stewardship, and quality controls, driving
Key responsibilities for the Salesforce Administrator Lead role include but are not limited to:
- Own and manage Salesforce platform administration, including user access, KPI reporting, and data management.
- Manage and develop the Salesforce CRM Administration team, providing leadership, direction, and capability building.
- Partner with Technology & Transformation and Salesforce development teams to support and evolve the platform.
- Define, implement, and govern customer master data and data governance frameworks.
- Lead the design, integrity, and alignment of CRM and ERP master data across systems and business units.
- Monitor, audit, and improve data quality through regular reviews, deduplication, lifecycle management, and compliance controls.
- Act as the escalation point for data governance issues, identifying root causes and driving corrective actions.
- Enable data-driven decision-making by ensuring timely access to accurate sales, pipeline, and customer insights.
- Deliver training and data literacy initiatives to strengthen data stewardship across the organisation.
- Document administrative processes and promote consistent, compliant system usage.
- Collaborate with stakeholders to ensure data architecture and integrations support scalability and analytical maturity.
- Foster an inclusive, values-led, and safety-first working environment, contributing positively to team culture and continuous professional development.
You will have the opportunity to develop in your role and feel proud of the work you do.
About You:
- Proven experience (3+ years) in Salesforce Administration, data governance or CRM/ ERP data leadership roles.
- Excellent analytical, communication, and problem-solving skills with a strategic mindset
- Proven leadership and decision making.
- A proven track record in stakeholder management
- Mentoring of Junior Salesforce Administers
- Industrial/ manufacturing experience (desirable)
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Salesforce Administrator in England employer: BOSS ERP Consulting
As a Senior Consultant at Microsoft, you will thrive in a dynamic and inclusive work environment that champions innovation and professional growth. With a strong focus on employee development, you will have access to extensive training resources and mentorship opportunities, allowing you to enhance your skills while contributing to transformative finance solutions for clients. The hybrid work model offers flexibility, ensuring a healthy work-life balance while being part of a globally recognised leader in technology.
