Retail Experience & Execution Manager, UK, Ireland & Scandinavia

Retail Experience & Execution Manager

The Retail Experience & Execution Manager is responsible for the Bose physical retail experience of assigned resellers through managing all elements of retail operations; achieving targeted metrics on display deployment, functionality, training and advocacy.

The role is responsible for retail operation relationships with both the reseller, the Bose team and all associated 3PL partners with the goal of driving sell through of Bose Products to a new level.

They are responsible for ensuring BOSE wins through superior retail presence within our key Resellers acting as the retail architect to ensure the right tools, resources and solutions are deployed to deliver volume and share at the lowest possible cost.

The Retail Operations & Execution Manager delivers results by selling customers on the compelling need to stay in stock, ensuring store conditions mirror HQ plans, developing improved processes that accelerate retail results and drive down costs (Bose and Reseller).

They also deliver retail insights and innovation to both Teams and Customers in pursuit of superior retail presence.

• Summary Of Key Responsibilities
• Manage end to end shopper experience at UK, Irish and Scandinavian retailers
• Management and continuous improvement of all elements of in-store execution to achieve POS productivity targets
• Brand presentation & placement
• Product, display & content health & functionality
• Store maintenance
• Sell-through representatives and promoters
• Shelf in-stock levels, partnering with Supply Chain team
• RSP advocacy, in partnership with training
• Internal Bose work
• Partner with Bose Reseller Team to define and deliver annual business goals by country and reseller
• Lead in creating and executing Bose vision of retail excellence and strategies necessary to deliver that vision and the business goals
• Manage retail operations with Resellers, Bose internal stakeholders (Display Operations, Training, Supply Chain, Category Sales, Trade Marketing, etc) and Third-Party Labor (3PL) agencies
• Partner with procurement to negotiate 3PL contracts, manage resources and planning, evaluate performance and define corrective actions to achieve POS productivity targets
• Leverage Global Merchandising plans to deliver and improve reseller in-store experience, consistently with product lifecycle planning
• Develop and maintain retail operations reporting and score carding (merchandising, advocacy, training, service, POS productivity, etc)
• Manage budget for merchandising, service, RSP training & advocacy, field management, in line with given guidelines
• Evaluate performance of all Bose retail activities & KPIs, recommending improvements to increase sell-through
• Provide planning and support to ensure maximum compliance to Bose – Reseller agreements. Work with Omnichannel Marketing to establish ROI measure for in-store investment
• External Reseller work
• Partner with reseller to maintain updated portfolio of reseller POS info, including store tier, formats, displays & placement, store contacts
• Joint Business Planning to create and lead Annual Retail Plan for focus resellers that delivers business expectations
• Create and deliver a Reseller HQ focused operational improvement plan, focused on in-store execution activities to achieve POS productivity targets
• Lead sell-in/sell-through of national initiatives with Reseller personnel responsible for merchandising, display, execution and RSP training
• Identifies reseller requirements and needs to enhance product launch, displays, training and promotional execution
• Works closely with Supply Chain to integrate solutions from Bose to the shelf to increase sell-through and POS KPIs
• Drive RSP advocacy by ensuring proper supporting documents (on-line & in-store), teaching aids and communication tools are being utilized to inform and educate the field sales team
• Assess RSP learning through in-store execution, partner with Bose internal team and third parties to plan & deploy RSP training as needed
• Visit stores regularly, with and without external agencies, to assess execution and drive continuous improvements
• Gather retailer insights to inform Bose Global Consumer Sales plans and multi-year strategy

Requirements

• 7+ years demonstratable experience in UK CE retail
• Willing to travel (20%) outside of UK
• Fluent in English, Nordic languages a plus
• UK-based

We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

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