At a Glance
- Tasks: Manage retail operations and enhance the shopper experience across UK, Ireland, and Scandinavia.
- Company: Join Bose, a leader in audio technology with a commitment to excellence.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth and collaboration with top-tier teams.
- Why this job: Shape the future of retail with innovative strategies and impactful execution.
- Qualifications: 7+ years in retail management; fluent in English, Nordic languages are a bonus.
The predicted salary is between 50000 - 65000 £ per year.
Retail Experience & Execution Manager
The Retail Experience & Execution Manager is responsible for the Bose physical retail experience of assigned resellers through managing all elements of retail operations; achieving targeted metrics on display deployment, functionality, training and advocacy.
The role is responsible for retail operation relationships with both the reseller, the Bose team and all associated 3PL partners with the goal of driving sell through of Bose Products to a new level.
They are responsible for ensuring BOSE wins through superior retail presence within our key Resellers acting as the retail architect to ensure the right tools, resources and solutions are deployed to deliver volume and share at the lowest possible cost.
The Retail Operations & Execution Manager delivers results by selling customers on the compelling need to stay in stock, ensuring store conditions mirror HQ plans, developing improved processes that accelerate retail results and drive down costs (Bose and Reseller).
They also deliver retail insights and innovation to both Teams and Customers in pursuit of superior retail presence.
- Summary Of Key Responsibilities
- Manage end to end shopper experience at UK, Irish and Scandinavian retailers
- Management and continuous improvement of all elements of in-store execution to achieve POS productivity targets
- Brand presentation & placement
- Product, display & content health & functionality
- Store maintenance
- Sell-through representatives and promoters
- Shelf in-stock levels, partnering with Supply Chain team
- RSP advocacy, in partnership with training
- Internal Bose work
- Partner with Bose Reseller Team to define and deliver annual business goals by country and reseller
- Lead in creating and executing Bose vision of retail excellence and strategies necessary to deliver that vision and the business goals
- Manage retail operations with Resellers, Bose internal stakeholders (Display Operations, Training, Supply Chain, Category Sales, Trade Marketing, etc) and Third-Party Labor (3PL) agencies
- Partner with procurement to negotiate 3PL contracts, manage resources and planning, evaluate performance and define corrective actions to achieve POS productivity targets
- Leverage Global Merchandising plans to deliver and improve reseller in-store experience, consistently with product lifecycle planning
- Develop and maintain retail operations reporting and score carding (merchandising, advocacy, training, service, POS productivity, etc)
- Manage budget for merchandising, service, RSP training & advocacy, field management, in line with given guidelines
- Evaluate performance of all Bose retail activities & KPIs, recommending improvements to increase sell-through
- Provide planning and support to ensure maximum compliance to Bose – Reseller agreements. Work with Omnichannel Marketing to establish ROI measure for in-store investment
- External Reseller work
- Partner with reseller to maintain updated portfolio of reseller POS info, including store tier, formats, displays & placement, store contacts
- Joint Business Planning to create and lead Annual Retail Plan for focus resellers that delivers business expectations
- Create and deliver a Reseller HQ focused operational improvement plan, focused on in-store execution activities to achieve POS productivity targets
- Lead sell-in/sell-through of national initiatives with Reseller personnel responsible for merchandising, display, execution and RSP training
- Identifies reseller requirements and needs to enhance product launch, displays, training and promotional execution
- Works closely with Supply Chain to integrate solutions from Bose to the shelf to increase sell-through and POS KPIs
- Drive RSP advocacy by ensuring proper supporting documents (on-line & in-store), teaching aids and communication tools are being utilized to inform and educate the field sales team
- Assess RSP learning through in-store execution, partner with Bose internal team and third parties to plan & deploy RSP training as needed
- Visit stores regularly, with and without external agencies, to assess execution and drive continuous improvements
- Gather retailer insights to inform Bose Global Consumer Sales plans and multi-year strategy
Requirements
- 7+ years demonstratable experience in UK CE retail
- Willing to travel (20%) outside of UK
- Fluent in English, Nordic languages a plus
- UK-based
We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
#J-18808-Ljbffr
Retail Experience & Execution Manager, UK, Ireland & Scandinavia in London employer: Bose Corporation
At Bose Corporation, we pride ourselves on being an innovative and customer-focused employer that values independence and excellence. As a PR Specialist in our dynamic European team, you'll enjoy a collaborative work culture that fosters creativity and growth, with opportunities to shape impactful media strategies across key markets. Our commitment to diversity and inclusion ensures that every employee feels supported, making Bose an exceptional place to build a meaningful career in the audio technology industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Experience & Execution Manager, UK, Ireland & Scandinavia in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bose Corporation, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bose Corporation!
We think you need these skills to ace Retail Experience & Execution Manager, UK, Ireland & Scandinavia in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bose Corporation, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bose Corporation and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bose Corporation that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bose Corporation
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
