Company Description HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the world’s leading manufacturer of hydraulic cartridge valves and custom hydraulic integrated circuits, as well as electronic controls for a variety of off-highway industries Bosch Rexroth and HydraForce bring together two world-class leaders in hydraulic motion control. By combining our strengths, we've broadened our hydraulics offering to deliver the world's highest quality hydraulic control solutions to more OEMs across the globe. Together, we are expanding the possibilities of hydraulic control technology to provide innovative and reliable solutions. Job Description Provide management and guidance to the Warranty Department to ensure the RMA response targets are achieved. Develop and maintain effective relationships with Manufacturing provide prompt and effective resolution to recurring production issues. Provide suggestions and steps involved for solutions to ongoing production issues including possible design modifications and cost reduction opportunities as appropriate. Define priority of claims to be handled to satisfy customers in the best possible way Assist with transition of parts between prototype and production phase at the customer as required Participate, as required, in customer print reviews and approval Participate in Production Readiness Reviews Support PMI activities for Service (Warranty) harmonization Supply Management: Review quality and delivery non-conformances. Monitor and negotiate various quality metrics, for supplier performance. To support Supplier Quality
Service Manager (Warranty) employer: Bosch
Worcester Bosch is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture where teamwork and community engagement are at the forefront. With a commitment to continuous learning, hybrid working options, and a comprehensive benefits package including enhanced pension contributions and health support, we empower our Financial Analyst Graduates to thrive in their careers while making a meaningful impact in the heating industry. Join us and be part of a company that values innovation, collaboration, and social responsibility.
