At a Glance
- Tasks: Manage warranty claims and resolve production issues for customer satisfaction.
- Company: Join a leading company in the engineering sector with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Dynamic role with opportunities to work across European locations.
- Why this job: Make a real difference by improving product quality and customer relationships.
- Qualifications: Experience in warranty management and strong problem-solving skills.
The predicted salary is between 45000 - 55000 € per year.
Ensure production related defects and warranty claims are resolved within agreed timescales. To effectively manage and develop HydraForce business relationships with all customers across European locations.
Duties include:
- Provide prompt and effective resolution to recurring production issues.
- Provide suggestions and steps involved for solutions to ongoing production issues including possible design modifications and cost reduction opportunities as appropriate.
- Define priority of claims to be handled to satisfy customers in the best possible way.
- Assist with transition of parts between prototype and production phase at the customer as required.
- Participate, as required, in customer print reviews and approval.
- Participate in Production Readiness Reviews.
- Support PMI activities for Service (Warranty) harmonization.
- Review quality and delivery non-conformances.
- Monitor and negotiate various quality metrics for supplier performance.
- Develop and submit cost reduction ideas/suggestions to maximize margins while reducing customer overall cost.
- Understand and communicate quality requirements in accordance with the customer supplier quality manual.
- Assist in resolving PPAP/ISIR questions.
- Assist with returns and RGA reports to customer for line rejects, ensuring root cause analysis has been completed, using appropriate OEM problem solving techniques and/or HydraForce 8D process (TOPS), to eliminate reoccurrences.
- Work with internal departments to develop accurate, timely resolution and closure of quality issues identified by the customer.
- Provide timely identification of warranty trends and prioritise efforts into reducing warranty costs.
- Participate in creating design solutions to address warranty issues.
- Perform warranty reviews with OEM SQA Engineers where required.
- Ensure a timely and effective financial closure of claims.
- Act as a champion for warranty projects initiated by the customer that require Application or Design Engineering support.
- Work with both the OEM customer and HydraForce Sales departments in coordinating and supporting warranty agreements.
Service (Warranty) Manager employer: Bosch Rexroth
At HydraForce, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service (Warranty) Manager, you will have the opportunity to develop meaningful relationships with customers across Europe while contributing to impactful solutions that enhance product quality and customer satisfaction. Our commitment to employee growth is reflected in our supportive environment, where your ideas for cost reduction and design improvements are valued, ensuring a rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service (Warranty) Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and understanding their products and services. We want you to show them you’re genuinely interested and ready to tackle those warranty challenges head-on!
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've resolved issues effectively, especially in a service or warranty context. We want you to demonstrate how you can bring value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Service (Warranty) Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service (Warranty) Manager role. Highlight your experience with production issues, warranty claims, and customer relationships. We want to see how your skills align with what we’re looking for!
Showcase Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've effectively resolved production issues or improved processes in previous roles. We love seeing candidates who can think on their feet!
Be Clear and Concise:When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re excited about joining our team!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Bosch Rexroth
✨Know Your Stuff
Make sure you understand the ins and outs of warranty management and production issues. Brush up on HydraForce's processes, especially around quality metrics and problem-solving techniques like the 8D process. This will show that you're not just familiar with the role but genuinely interested in how to improve it.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've resolved production-related defects or warranty claims. Think about times when you suggested design modifications or cost reduction opportunities. This will demonstrate your proactive approach and ability to think critically under pressure.
✨Build Relationships
Since the role involves managing business relationships with customers, be prepared to talk about how you've successfully built rapport in previous roles. Highlight any experience you have in negotiating or collaborating with different departments to resolve issues, as this is key to ensuring customer satisfaction.
✨Prepare for Technical Questions
Expect some technical questions related to quality requirements and supplier performance. Familiarise yourself with common quality metrics and be ready to discuss how you've monitored or negotiated these in the past. This will help you stand out as someone who can effectively manage supplier relationships and drive improvements.
