At a Glance
- Tasks: Manage customer orders and ensure timely delivery of our innovative radial piston motors.
- Company: Join Bosch Rexroth, a leader in drive and control technologies.
- Benefits: Enjoy employee discounts, health opportunities, and on-site parking.
- Other info: Be part of a global team dedicated to making the planet a better place.
- Why this job: Make a real impact by exceeding customer expectations in a dynamic environment.
- Qualifications: Experience with ERP systems and a strong understanding of order fulfilment processes.
The predicted salary is between 30000 - 40000 € per year.
At Bosch Rexroth, everything revolves around movement and the success of our customers. With our networked drive and control technologies as well as digital solutions, their machines and systems work efficiently, safely and powerfully. We offer components, system solutions and services for mobile and industrial applications as well as for factory automation. In all areas, we value the know-how and commitment of our employees and enable dynamic careers in an international environment.
At our plant in Glenrothes, Scotland we design, develop and produce radial piston motors working in partnership with world renowned international OEM’s in industries such as material handling, construction and forestry machinery.
Job Description
- Create and process both individual orders and complex scheduling agreements for our radial piston motors.
- Review customer orders, ensuring they align with agreed parameters.
- Confirm delivery dates and level demand across weeks, balancing internal and external capacity constraints to achieve efficiency.
- Be the proactive voice for our customers! Track open orders and backlog, proactively communicating any delays or problems, and finding creative solutions to not just meet, but exceed their expectations.
- Collaborate closely with our internal departments, ensuring orders are fulfilled on time and everyone knows the customer needs.
- Coordinate preponements and postponements in close collaboration with relevant departments.
- Liaise with our dispatch team to arrange special transports or even airfreight when time is of the essence.
- Maintain and develop regular customer communications, establishing yourself as their trusted first point of contact and even handling first-level customer escalations.
- Partner with customers to establish rolling forecasts and analyse order patterns, helping us verify forecast accuracy and anticipate future needs.
- Create reports and regularly track key performance indicators, providing valuable data to support continuous improvements.
- Actively support the continuous improvement of processes and procedures within the department, including identifying and implementing enhancements within SAP.
- Maintain meticulous order by ensuring easy and complete access to all relevant data through appropriate archiving of files.
Qualifications
- A strong understanding of order fulfilment processes and supply chain dynamics.
- Proven experience working with an ERP system (preferably SAP), particularly in order processing.
- Exceptional communication and interpersonal skills, with a natural ability to build rapport.
- A customer‑centric approach, always putting the customer's needs first.
- A keen eye for detail and a commitment to accuracy.
- Proactive problem‑solving skills and a solution‑oriented mindset.
Additional Information
A range of benefits are available including employee discounts, various sports and health opportunities, on‑site parking. You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role. International applicants would not be provided with a Skilled Worker visa for this role and will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Customer Planner in Glenrothes employer: Bosch Nordic
Bosch Rexroth is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture in Glenrothes, Scotland. With a strong focus on innovation and collaboration, employees benefit from comprehensive training opportunities, employee discounts, and health initiatives, all while contributing to meaningful projects that make a positive impact on industries worldwide. Join us to be part of a team that values your input and fosters a customer-centric approach in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Planner in Glenrothes
✨Tip Number 1
Network like a pro! Reach out to current employees at Bosch Rexroth on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Planner role.
✨Tip Number 2
Prepare for the interview by understanding Bosch Rexroth's products and services. Familiarise yourself with their radial piston motors and how they fit into the supply chain. This will show your genuine interest and help you stand out!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges in order fulfilment or customer service. Be ready to share these during your interview to demonstrate your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bosch Rexroth team and making a difference.
We think you need these skills to ace Customer Planner in Glenrothes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Planner role. Highlight your experience with order fulfilment processes and ERP systems like SAP, as these are key to what we do at Bosch Rexroth.
Show Off Your Communication Skills:Since this role is all about building relationships with customers, let your communication skills shine through in your application. Use clear, concise language and give examples of how you've successfully interacted with clients in the past.
Be Proactive in Problem-Solving:We love a proactive mindset! In your application, share specific instances where you’ve tackled challenges head-on and found creative solutions. This will show us that you’re ready to exceed customer expectations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Bosch Nordic
✨Know Your Stuff
Before the interview, make sure you understand the order fulfilment processes and supply chain dynamics. Brush up on your knowledge of ERP systems, especially SAP, as this will be crucial for the Customer Planner role.
✨Show Off Your Communication Skills
Since this role requires exceptional communication and interpersonal skills, practice articulating your thoughts clearly. Think of examples where you've built rapport with customers or resolved issues effectively to demonstrate your customer-centric approach.
✨Be Proactive in Problem-Solving
Prepare to discuss how you've tackled challenges in previous roles. Think of specific instances where you found creative solutions to meet customer needs, as this will highlight your proactive problem-solving skills.
✨Demonstrate Attention to Detail
In the interview, emphasise your keen eye for detail and commitment to accuracy. You might want to share examples of how you've maintained meticulous order in past projects, which is essential for ensuring smooth operations in this role.
