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- Tasks: Provide top-notch technical support and training for HVAC systems via phone and email.
- Company: Join Bosch Home Comfort Group, a global leader in HVAC solutions.
- Benefits: Enjoy 25 days annual leave, performance bonuses, and enhanced pension contributions.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real difference by helping customers solve their HVAC issues.
- Qualifications: Proven HVAC experience and strong communication skills required.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls‑Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®. The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centres (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales.
We are excited to offer you the opportunity to join our Aftersales department as an Aftersales Technical Tele‑Support Engineer! The Aftersales Technical team strive to deliver exceptional technical support and rapid resolution of air conditioning issues across the installed base. The team provide end‑to‑end post‑installation experience from triage via telephone, through on‑site breakdown response and root cause diagnostics, to corrective actions. The team provide a nationwide service to support our customers whenever possible.
In this role, you will be responsible for:
- Good level of customer communication, resulting in customer satisfaction via telephone
- Provide commissioning support and site diagnosis to customers via phone and email
- Provide support to the both the sales team and B&B department on technical issues and questions
- Deliver support to our customers through email and telephone communications in a professional manner
- Deliver training to our customer to a high standard within the Maidenhead Training Centre
Education requirements:
- Proven HVAC experience
- Safe Handling of Refrigerant
- Full UK Driving Licence
Skills & Attributes:
- Strong technical knowledge and problem‑solving ability
- Confident communicator with the ability to build strong customer relationships
- Comfortable presenting and delivering training to varied audiences
- Organised, detail‑focused, and able to follow established processes
Deadline for Applications: 31st March 2026
Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Working with us comes with the following benefits:
- 25 days annual leave per year plus bank holidays – option to buy 10 extra days
- Eligibility for our Company Performance Bonus
- Enhanced pension contributions
- Cycle to work scheme with discounts on push‑bikes, e‑bikes and accessories
- Policy to support growing families
- Access to self‑service training platform containing over 200 Bosch approved programmes
We welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of employment and for the duration of your employment.
Aftersales Technical Tele-Support Engineer in Maidenhead employer: Bosch-HomeComfort
Contact Detail:
Bosch-HomeComfort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Technical Tele-Support Engineer in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bosch Home Comfort Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the phone interview! Since this role involves a lot of customer communication, practice explaining technical concepts clearly and concisely. Role-play with a friend to get comfortable with potential questions.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of the Aftersales Technical Tele-Support Engineer role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Technical Tele-Support Engineer in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HVAC experience and technical skills. We want to see how your background aligns with the Aftersales Technical Tele-Support Engineer role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional customer support and how your communication skills can help us deliver top-notch service.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Bosch-HomeComfort
✨Know Your HVAC Stuff
Brush up on your technical knowledge related to HVAC systems. Be prepared to discuss specific issues you've encountered and how you resolved them. This will show that you have the expertise needed for the Aftersales Technical Tele-Support Engineer role.
✨Practice Customer Communication
Since this role involves a lot of customer interaction, practice your communication skills. Role-play common scenarios where you might need to explain technical concepts to customers. Clear and confident communication can make a huge difference in customer satisfaction.
✨Showcase Problem-Solving Skills
Think of examples from your past experiences where you successfully diagnosed and solved technical problems. Be ready to share these stories during the interview to demonstrate your problem-solving abilities and how you approach challenges.
✨Prepare for Training Scenarios
As part of the job, you'll be delivering training to customers. Prepare a short presentation or training outline on a relevant topic. This will not only showcase your knowledge but also your ability to teach and engage with different audiences.