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- Tasks: Deliver top-notch technical support and resolve HVAC issues via phone and email.
- Company: Join Bosch Home Comfort Group, a leader in innovative HVAC solutions.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Be part of a global team with exciting opportunities for development.
- Why this job: Make a real difference by helping customers with their heating and cooling needs.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls‑Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®. The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centres (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales.
We are excited to offer you the opportunity to join our Aftersales department as an Aftersales Technical Tele‑Support Engineer! The Aftersales Technical team strive to deliver exceptional technical support and rapid resolution of air conditioning issues across the installed base. The team provide end‑to‑end post‑installation experience from triage via telephone, through on‑site breakdown response and root cause diagnostics, to corrective actions. The team provide a nationwide service to support our customers whenever possible.
In this role, you will be responsible for:
- Good level of customer communication, resulting in customer satisfaction via telephone
- Provide commissioning support and site diagnosis to customers via phone and email
- Provide support to the both the sales team
Aftersales Technical Tele-Support Engineer employer: Bosch-HomeComfort
Contact Detail:
Bosch-HomeComfort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Technical Tele-Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Bosch Home Comfort Group and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Aftersales Technical Tele-Support Engineer, you'll need to convey technical information clearly. Role-play with a friend or use online resources to sharpen your phone etiquette and problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Bosch team. Don’t miss out on this opportunity!
We think you need these skills to ace Aftersales Technical Tele-Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Technical Tele-Support Engineer role. Highlight relevant experience in customer communication and technical support, as these are key for us at Bosch Home Comfort Group.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've provided exceptional support in the past, and don’t forget to mention your passion for HVAC solutions!
Showcase Your Technical Skills: Since this role involves diagnosing issues and providing support, make sure to showcase any technical skills or certifications you have. We want to see how you can contribute to our team’s success in resolving air conditioning issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bosch-HomeComfort
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HVAC systems. Understand the products Bosch offers and be ready to discuss how you can support customers with their specific issues. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Practice Customer Communication
Since this role involves a lot of customer interaction, practice your communication skills. Role-play common scenarios where you might need to troubleshoot an issue over the phone. Being able to convey complex information clearly and calmly will set you apart from other candidates.
✨Show Enthusiasm for Aftersales Support
Express your passion for providing excellent aftersales support. Share examples from your past experiences where you went above and beyond to help a customer. This will demonstrate your commitment to customer satisfaction, which is crucial for this position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, challenges they face, or the tools they use for support. This shows that you’re genuinely interested in the role and eager to understand how you can contribute to the team's success.