Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with inquiries, manage finances, and oversee office operations.
- Company: ELPRO is a global leader in environmental monitoring for healthcare industries.
- Benefits: Enjoy 25 days holiday, a pension scheme, and a friendly work atmosphere.
- Why this job: Join a dynamic team, gain diverse experience, and make a real impact on customer success.
- Qualifications: Must have business administration certification and customer service experience; accounting knowledge is a plus.
- Other info: Opportunity for structured onboarding and a trip to our head office in Switzerland.
The predicted salary is between 30000 - 42000 £ per year.
ELPRO is a Swiss-based, global solution provider for environmental monitoring for the pharmaceutical, life science, biotech, and healthcare industries. With innovative service models, state-of-the-art data loggers, SaaS platforms including data analytics, and GxP experts to support the system integration into our customers' business processes, we ensure efficiency and compliance throughout their supply chain.
This role encompasses a wide range of administrative, financial, and operational support tasks across business finance, accounting, HR, logistics, purchasing, compliance, and office management. The ideal candidate will be detail-oriented, capable of handling multiple tasks efficiently, and comfortable working across various departments.
You are responsible for:
- As a competent and sympathetic contact person, you will take care of the customer’s requests independently and offer our customers a professional first contact.
- You must become knowledgeable on all ELPRO solutions.
- You will offer technical support and training for our products to our customers.
- You will help customers with the installation and use of their products and, if necessary, create customer-specific configuration profiles, necessary aids and materials/documentation, which you provide to the customer.
- You will be responsible for keeping the Online Support Center up to date.
You will also be accountable for the following activities (included but not limited to):
- Business Finance & Accounting: Submitting monthly returns and managing UK expenses, handling credit card expense limits, cash claims, and reconciliations, processing supplier payments, receipts, Buchs invoices, and utility bills.
- Payroll, HR & Pensions: Processing out-of-hours weekend pay applications, updating pension contribution records.
- Purchasing & Supplier Management: Raising and processing purchase orders, verifying delivery notes and processing invoices and payments.
- Sales Administration: Managing sales order confirmations and delivery notes, handling intercompany (IC) order processing.
- Logistics & Stock Control: Co-ordinating shipment and delivery tracking, overseeing customs clearance and documentation for import/export.
- ERP & Systems Maintenance: Maintaining ERP records and supporting financial compliance reporting, postings for debtor and creditor transactions/bank reconciliations.
- Customer Service and Support: Managing a high volume of customer and user inquiries by phone, email or online, supporting customers in their inquiries and concerns, identifying the best support materials and resources and making them available (1st Level Support), supporting dealers and distribution partners with technical problems and support cases, responsible for maintaining up to date customer data (Hubspot, eNVenta), supporting project managers or sales team in processing User Requirement Specifications (URS) (CMS).
- Customer Onboarding & Customer Loyalty: You are the main contact person for customers during the onboarding and commissioning of new ELPRO solutions and work together with other ELPRO teams to ensure successful customer onboarding (CMS). You train our customers in the target-oriented use of our solutions.
We offer you:
- Helpful and motivated colleagues within a friendly working atmosphere.
- Salary depending on your experience.
- A structured onboarding program including a trip to our head office in Switzerland.
- 25 days holiday – all UK bank holidays.
- Pension contribution scheme.
Qualifications:
What you definitely have:
- Certified Business Administrator.
- Accounting knowledge as well as accounting and controlling software.
- Excellent communication and interpersonal skills.
- Initiative and the ability to work as part of a team.
- Experience in Customer Service/Customer Success & Customer Care.
- Windows programs (Word, Excel, PowerPoint, Outlook).
- Attention to detail and quality focused.
- Flexible approach.
- Trustworthy personality.
- Dutch, French or German speaking skills would be an advantage.
Office Manager Customer Success Specialist employer: Bosch Group
Contact Detail:
Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager Customer Success Specialist
✨Tip Number 1
Familiarise yourself with ELPRO's products and services. Understanding their environmental monitoring solutions will not only help you in customer interactions but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your accounting and financial management skills. Since the role involves handling expenses, payroll, and supplier payments, being well-versed in these areas will give you an edge over other candidates.
✨Tip Number 3
Showcase your customer service experience. Highlight specific instances where you've successfully resolved customer issues or improved customer satisfaction, as this role heavily focuses on customer success and support.
✨Tip Number 4
If you speak Dutch, French, or German, make sure to mention it! These language skills can set you apart from other applicants and are a valuable asset in a global company like ELPRO.
We think you need these skills to ace Office Manager Customer Success Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Office Manager / Customer Success Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service, administration, and any relevant financial or HR tasks. Use specific examples to demonstrate how your skills can contribute to ELPRO's objectives.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of how you've successfully managed customer inquiries or supported teams in the past.
Personalise Your Cover Letter: Craft a personalised cover letter that addresses why you want to work at ELPRO specifically. Mention their innovative solutions and how your background makes you a great fit for their team. This shows genuine interest and effort in your application.
How to prepare for a job interview at Bosch Group
✨Know the Company Inside Out
Before your interview, make sure to research ELPRO thoroughly. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Customer Success Specialist, your ability to handle customer inquiries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will highlight your relevant skills.
✨Showcase Your Organisational Skills
The role involves managing multiple tasks across various departments. Be ready to discuss how you prioritise tasks and manage your time effectively. You could share specific tools or methods you use to stay organised.
✨Prepare for Technical Questions
Since the position requires technical support knowledge, brush up on the basics of the products ELPRO offers. Be prepared to discuss how you would approach training customers or troubleshooting common issues.
