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For Companies At a Glance
- Tasks: Engage customers through various channels, providing tailored support and enhancing their experience.
- Company: Join Bosch, a global leader in innovative services with over 30 years of experience.
- Benefits: Enjoy flexible working hours, hybrid options, employee discounts, and a creative work environment.
- Why this job: Be part of a dynamic team shaping customer experiences for top automotive brands.
- Qualifications: Fluent in German and English, with customer service experience, ideally in the automotive sector.
- Other info: Applications close on 15th September 2025; apply early as the vacancy may close sooner.
Company Description
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.
Welcome to Bosch.
For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Job Description
To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multipurpose 4×4 brand.
Your Responsibilities
- Providing personalised and inspiring customer experiences that bring the brand to life in a ‘sales through service’ approach via phone, email, chat and potentially social media
- Engaging with customers to gain a full personal understanding of their requirements
- Covering an expanding scope of services to support customers across the full customer journey
- Managing customer interactions involving stakeholders from the partner network
- Developing a deep understanding of vehicles and services and their benefits for customers’ work, adventure or outdoor life
- Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
- Providing feedback for ongoing improvement of processes
Qualifications
What Distinguishes You?
- Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
- A passion for 4×4 in combination with a customer-centric mindset
- Excellent verbal and written communication skills in German as well as in English.
- Strong communication skills with the ability to tailor information to individual customer needs
- Good social and interpersonal skills
- Good listening and problem solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
- Enjoys working in a start-up environment with dynamic changes to the process landscape
- Team player with a positive approach and drive to take responsibility for resolution of customer issues
- Experience in using CRM tools and MS Office applications
- Flexibility in operational hours of shift pattern to include weekend working.
Additional Information
- Deadline for Applications: 15th September2025
- Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
- Working a shift rota within the Operational Hours: Monday – Friday 8.00am – 4.00pm
- Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
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Multi-lingual Customer Service Expert (German/English) – Temporary 4 months employer: Bosch Group
Contact Detail:
Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-lingual Customer Service Expert (German/English) – Temporary 4 months
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the 4x4 sector. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your passion during interviews.
✨Tip Number 2
Brush up on your communication skills in both German and English. Practising how to tailor your responses to different customer needs can set you apart, especially in a role that requires excellent verbal and written communication.
✨Tip Number 3
Gain experience with CRM tools and MS Office applications if you haven't already. Being proficient in these tools will not only help you in the application process but also make you more effective in the role itself.
✨Tip Number 4
Showcase your ability to work in a dynamic environment. Highlight any previous experiences where you've adapted to changes quickly, as this is crucial for a start-up atmosphere like Bosch Service Solutions.
We think you need these skills to ace Multi-lingual Customer Service Expert (German/English) – Temporary 4 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within the automotive industry. Emphasise your language skills in both German and English, as well as any relevant CRM tool experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for 4x4 vehicles and your customer-centric mindset. Use specific examples from your past experiences to demonstrate how you can provide personalised customer experiences.
Highlight Key Skills: In your application, focus on your excellent communication skills, problem-solving abilities, and attention to detail. Mention your flexibility with shift patterns and your ability to work in a dynamic environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Bosch Group
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Emphasise your previous experience in customer service, especially within the automotive industry. Share specific examples of how you've successfully handled customer inquiries and resolved issues, showcasing your problem-solving skills and customer-centric approach.
✨Demonstrate Passion for 4x4 Vehicles
Express your enthusiasm for 4x4 vehicles and the brand you'll be representing. Research the brand's values and products beforehand, and be ready to discuss how your personal interests align with their mission and how you can contribute to enhancing customer experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle various customer interactions. Think about past experiences where you had to empathise with a customer or adapt your communication style to meet their needs, and be ready to share these stories.
