At a Glance
- Tasks: Deliver luxury customer service and build strong relationships with clients.
- Company: Join Bosch, a global leader in innovative services and customer experience.
- Benefits: Flexible work hours, hybrid working options, employee discounts, and creative opportunities.
- Other info: Dynamic team environment with potential career growth and a vibrant city location.
- Why this job: Shape the future of customer service for a prestigious automotive brand.
- Qualifications: Experience in high-end customer service and excellent communication skills in English and French.
The predicted salary is between 25000 - 32000 € per year.
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
We are currently looking for experienced Brand Advisors to join one of our new luxurious brand campaigns for a leading, high-end automotive brand. Your responsibilities:
- Deliver a truly luxury experience to our customers.
- Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes “beyond the car”.
- Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
- Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.
- Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
- Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand’s customers.
- Provide a value add service that enhances the customer experience and builds our brand and service reputation.
- Capture, maintain and ensure quality of customer data.
- Identify and highlight any service related issues, incidents or trends.
- Highlight and escalate issues as necessary.
What distinguishes you?
- Significant experience of working in a high-end, VIP customer service environment within the retail, hospitality, travel/leisure or luxury automotive sectors.
- Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
- A passion for delivering first class customer service.
- The ability to adapt and be flexible.
- Excellent verbal and written communication skills in English and French.
- Good social and interpersonal skills, personable with strong emotional intelligence.
- Good listening skills.
- Excellent problem solving skills.
- Quality focused with attention to detail.
- A genuine interest in the campaign brand.
- A warm, helpful and positive approach.
- Dynamic, proactive, confident, self-motivated and driven to succeed.
- A team player.
- IT Savvy with good MS Office and keyboard skills.
- Flexibility in hours of work/shift patterns.
Operational Hours: 7-day shift operation: 7-day operation 07:00 – 18:15. Full Time Opportunities. This role could move to a Manchester office location in December 2026. Your future job location offers you: flexible work time options, hybrid of home/office based working, benefits and services, employee discounts, room for creativity and centrally city based location.
French Speaking Customer Service Advisor in Liverpool employer: Bosch Group
At Bosch Service Solutions, we pride ourselves on being an exceptional employer that values innovation and quality in customer service. Our dynamic work culture fosters creativity and collaboration, offering employees the chance to grow within a supportive environment while delivering luxury experiences for high-end brands. With flexible working options and a centrally located office, we ensure our team members enjoy a balanced work-life experience alongside competitive benefits and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Service Advisor in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Bosch or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Bosch, be ready to share why you're the perfect fit for the French Speaking Customer Service Advisor role. Keep it concise and engaging!
✨Tip Number 3
Show off your skills! If you have experience in high-end customer service, prepare some examples of how you've gone above and beyond for customers. This will demonstrate your passion for delivering first-class service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace French Speaking Customer Service Advisor in Liverpool
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about delivering a top-notch experience and have a passion for the brand you'll be representing.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in high-end customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bosch Group
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and product range. Understanding what makes the brand luxurious and how it positions itself in the market will help you answer questions confidently and show your genuine interest.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to meet customer needs, especially in high-end environments, as this will resonate well with the interviewers.
✨Practice Your Language Skills
Since the role requires fluency in both English and French, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so being prepared will give you an edge.
✨Demonstrate Emotional Intelligence
Be ready to discuss how you handle difficult customer interactions. Show that you can empathise with customers and resolve issues effectively. This is crucial for a role focused on delivering a luxury experience.
