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- Tasks: Provide top-notch customer service and support for leading global brands.
- Company: Join Bosch, a pioneer in innovative service solutions with a global presence.
- Benefits: Flexible working hours, hybrid options, employee discounts, and creative freedom.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Fluent in English and German, with a passion for excellent customer service.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
We are looking for experienced Customer Services Associates to join.
Your responsibilities:
- Handling all customer interaction in a prompt, friendly, personalised and professional manner
- As a blended agent, interact with the customer across all channels
- Providing a high-touch experience for customers each and every time
- Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
- Promoting memberships to non-members
- Advising customers on the best services available
- Providing a value-add service that enhances the customer experience and builds our brands and service reputation
- Capture, maintain and ensure quality of customer data
- Identify and highlight any service-related issues, incidents or trends
- Highlighting and escalating issues as necessary
- Delivering and maintaining both individual and team targets
Qualifications:
- Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
- A passion for delivering first class customer service
- Highly developed soft skills and a strong will to serve
- Excellent written communication skills in both English and German to C2 level proficiency
- Good social and interpersonal skills
- Flexible enough to work as a blended agent across channels, email and chat transactions
- Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
- Excellent problem solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Empathetic, a warm, helpful and positive approach
- The ability to relate to an older demographic of customer
- Proactive, confident, self-motivated and driven to succeed
- A team player
- IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
- Demonstrable knowledge of European geography and popular destinations in North America
- The commitment to work towards individual and team goals
Additional Information:
Operational Hours: Monday – Sunday 37.5 hours between 7am and 5pm. Your future job location offers you: flexible work time options, hybrid home/office working, benefits and services, employee discounts, room for creativity and centrally city-based location.
Customer Service Advisor – German Speaking in Liverpool employer: Bosch Group
Contact Detail:
Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – German Speaking in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Bosch and their customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills. Try having mock conversations or role-playing customer scenarios to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Bosch employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bosch family and ready to deliver top-notch customer service.
We think you need these skills to ace Customer Service Advisor – German Speaking in Liverpool
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires excellent written communication in both English and German, make sure to highlight your language proficiency. Use clear and concise language in your application to demonstrate your skills right from the start!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your experience in customer service and how it aligns with the responsibilities listed in the job description. We love seeing how you can bring value to our team!
Be Personable: Remember, we’re looking for someone who can connect with customers! Use a friendly tone in your application to reflect your personality. Show us that you’re not just about the qualifications but also about creating a warm and helpful customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Bosch Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a contact centre environment. Be ready to discuss your previous experiences and how you handled various customer interactions, showcasing your ability to provide a high-touch experience.
✨Show Off Your Language Skills
Since this role requires excellent communication in both English and German, practice speaking and writing in both languages. Prepare to demonstrate your proficiency during the interview by discussing scenarios where you used your language skills effectively.
✨Demonstrate Problem-Solving Prowess
Think of specific examples where you successfully resolved customer issues. Highlight your problem-solving skills and how you can identify and escalate service-related issues, showing that you’re proactive and detail-oriented.
✨Be Ready to Sell
This role involves promoting memberships and recommending additional products. Prepare to discuss how you've identified sales opportunities in the past and be ready to role-play a sales scenario during the interview to showcase your confidence and persuasive skills.
