At a Glance
- Tasks: Deliver exceptional customer service for a leading premium car brand.
- Company: Join Bosch, a global leader in innovative service solutions.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Shape customer experiences and make a real impact in the automotive industry.
- Qualifications: Experience in customer service with strong communication and problem-solving skills.
The predicted salary is between 29616 - 36198 £ per year.
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.
Your responsibilities:
- Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
- Handle all customer interactions in a prompt, professional and knowledgeable manner.
- Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
- Provide a value add service that enhances the customer experience and builds our brand and service reputation.
- Capture, maintain and ensure quality of customer data.
- In emergency situations you will correspond with rescue workers.
- Highlight and escalate issues as necessary.
What distinguishes you?
- Significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.
- Previous experience of working in a Customer Contact Center environment providing excellence in service to the customer would be an advantage.
- A passion for delivering first class customer service.
- Excellent verbal and written communication skills.
- Good social and interpersonal skills, personable with strong emotional intelligence.
- Good listening skills.
- Excellent problem-solving skills.
- Quality focused with attention to detail.
- A warm, helpful and positive approach.
- Dynamic, proactive, confident, self-motivated and driven to succeed.
- Premium Brand Attitude.
- High affinity for a premium car manufacturer, automobile industry and future technologies.
- Technical understanding and proficient computer literacy.
- Interest in innovative communication media.
- Stress resistance in emergency situations.
- High degree of reliability, teamwork skills and flexibility.
- Able to respond to customers from different countries.
- Geographical and traffic regulation knowledge would be an advantage.
- Flexibility in hours of work/shift patterns.
Operational Hours: 7-day shift operation:
- Full-Time Opportunities: 37.5 hours per week, Monday – Sunday. 5/7 days shift pattern between 08:30am - 20:30pm.
- Part-Time Opportunities: 18.75 hours per week. Part-Time Shift Patterns available are as follows: 1x shift Monday – Thursday between the hours 08:30am – 16:30pm (4.15 hours shifts or 6.15 hours shifts available) Plus, both Saturday & Sunday between the hours 08:30am – 15:45pm, 08:30am – 16:45pm or 13:15pm – 20:30pm, 14:15pm – 20:30pm.
Legal Entity: Bosch Service Solutions
Customer Service Advisor in Liverpool employer: Bosch Group
At Bosch, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Sales Executive in our Manufacturing Co-Intelligence division, you will benefit from competitive salaries, comprehensive health plans, and numerous opportunities for personal and professional growth, all while contributing to cutting-edge technology that shapes the future of manufacturing. Join us in Denham, where your ideas can make a real impact in the world of Industrial AI and digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bosch Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bosch Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bosch Group:Your cover letter is your chance to shine! Tell us why you want to work at Bosch Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bosch Group!
How to prepare for a job interview at Bosch Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
