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For Companies At a Glance
- Tasks: Provide technical support and analyse vehicle issues for top brands.
- Company: Join Bosch, a global leader in innovative service solutions.
- Benefits: Flexible working hours, hybrid options, employee discounts, and creative freedom.
- Why this job: Shape customer experiences and improve quality of life worldwide.
- Qualifications: 1-3 years in technical support, knowledge of vehicles, and strong communication skills.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch.
For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
We are currently recruiting for an Advisor to deliver and sustain a fantastic experience for all our service and vehicle repair customers.
Your responsibilities:
- Respond to all calls, emails and requests for technical 1st level support
- Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers
- Follow defined working instructions and escalation processes for all possible types of incidents
- Track all incidents in our internal incident management system
- Maintain communication with other Bosch sites, departments and colleagues who are engaged in the support processes
- Input for FAQ and knowledge database
- Providing professional accomplished communication to a wide range of customers.
Qualifications
What distinguishes you?
- A minimum of 1-3 years' experience in the resolution of technical problems (by phone and/or from field base)
- A good knowledge of cars in general and especially of workshop equipment would be an advantage
- Educated and qualified in electromechanics
- Technical education in IT systems; experience and advanced knowledge in hardware and software support topics
- Excellent customer service experience.
- Excellent Polish and English language skills both orally and in writing
- Confident, professional telephone manner.
- Attention to detail with methodical troubleshooting skills
- The ability to work effectively as part of a team
- Basic understanding of IT skills.
Additional Information
Your future job location offers you: flexible work time options, hybrid home/office working, benefits and services, employee discounts, room for creativity and centrally city-based location.
Operational Hours: Monday to Friday: ***********
Workshop Test Equipment – Polish Speaking in England employer: Bosch Group
Contact Detail:
Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Test Equipment – Polish Speaking in England
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Bosch or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to technical support and customer service. We want you to feel confident and ready to impress with your knowledge of workshop equipment.
✨Tip Number 3
Show off your language skills! Since this role requires Polish and English, be sure to highlight your proficiency during interviews. Maybe even throw in a few phrases to show you're comfortable switching between languages.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Workshop Test Equipment – Polish Speaking in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience with technical problem resolution and customer service, as these are key for us at Bosch. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in electromechanics or IT systems makes you a great fit. Remember, we love seeing personality in applications!
Show Off Your Language Skills: Since this role requires Polish and English proficiency, make sure to showcase your language skills clearly in your application. Whether it's in your CV or cover letter, let us know how fluent you are and any relevant experiences you've had using both languages.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Bosch Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially about workshop equipment and vehicles. Be ready to discuss common issues and troubleshooting methods, as this will show your expertise and confidence in the field.
✨Practice Your Polish
Since the role requires excellent Polish language skills, practice speaking and writing in Polish before the interview. You might be asked to demonstrate your language proficiency, so being fluent will definitely give you an edge.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved a technical issue or helped a customer feel valued, as this aligns perfectly with the company's focus on customer experience.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or the tools you'll be using. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
