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For Companies At a Glance
- Tasks: Provide top-notch customer service and support across various channels.
- Company: Join a dynamic team in the travel and hospitality industry.
- Benefits: Flexible working hours, hybrid options, employee discounts, and creative freedom.
- Why this job: Make a real difference by enhancing customer experiences and building brand loyalty.
- Qualifications: Fluent in English and German, with strong customer service skills.
- Other info: Work in a vibrant city location with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for experienced Customer Services Associates to join.
Your responsibilities:
- Handling all customer interaction in a prompt, friendly, personalised and professional manner
- As a blended agent, interact with the customer across all channels
- Providing a high-touch experience for customers each and every time
- Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers' needs
- Promoting memberships to non-members
- Advising customers on the best services available
- Providing a value-add service that enhances the customer experience and builds our brands and service reputation
- Capture, maintain and ensure quality of customer data
- Identify and highlight any service-related issues, incidents or trends
- Highlighting and escalating issues as necessary
- Delivering and maintaining both individual and team targets
Qualifications
What distinguishes you?
- Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
- A passion for delivering first class customer service
- Highly developed soft skills and a strong will to serve
- Excellent written communication skills in both English and German to C2 level proficiency
- Good social and interpersonal skills
- Flexible enough to work as a blended agent across channels, email and chat transactions
- Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
- Excellent problem solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Empathetic, a warm, helpful and positive approach
- The ability to relate to an older demographic of customer
- Proactive, confident, self-motivated and driven to succeed
- A team player
- IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
- Demonstrable knowledge of European geography and popular destinations in North America
- The commitment to work towards individual and team goals
Additional Information
Operational Hours: Monday – Sunday 37.5 hours between 7am and 5pm
Your future job location offers you: flexible work time options, hybrid home/office working, benefits and services, employee discounts, room for creativity and centrally city-based location.
Customer Service Advisor – German Speaking in England employer: Bosch Group
Contact Detail:
Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – German Speaking in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Don’t forget to showcase your soft skills! During interviews, share examples of how you've gone above and beyond for customers. This is your chance to shine and prove you're the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor – German Speaking in England
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in a contact centre environment. We want to see how you've gone above and beyond to provide excellent service, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to match our job description. Use keywords from the listing to show us you’re a perfect fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and get straight to what makes you the ideal candidate for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Bosch Group
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples from your past experiences. Think about how you've handled difficult situations or gone above and beyond for a customer. This will show that you’re not just talking the talk but have the experience to back it up.
✨Show Off Your Language Skills
Since this role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking confidently in both languages beforehand.
✨Research the Company and Its Values
Take some time to understand the company’s mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals. This shows that you’re genuinely interested in the role and the company, not just looking for any job.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of common customer service challenges and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
