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- Tasks: Plan surveyor routes, manage documents, and assist customers with queries.
- Company: Join Borthwick Group, a fast-growing team focused on energy efficiency.
- Benefits: Competitive pay, bonuses, training, and a two-week Christmas break.
- Why this job: Be the backbone of our operations and make a real difference in homes.
- Qualifications: Organised, reliable, and great at multitasking; customer service skills are a plus.
- Other info: Enjoy a supportive team environment with opportunities for growth.
The predicted salary is between 26000 - 36400 £ per year.
Location: Brenda Road, Hartlepool
Company: Borthwick Group
About Us
At Borthwick Group, we help make homes more energy-efficient and compliant. Our team works hard to deliver top-quality surveys and installations for landlords and homeowners across the UK. We are growing fast, and we are looking for a friendly, organised person to join our team as a Route Planner / Administrator.
About the Role
This is a busy and varied role where no two days are the same. You will be the person who keeps everything running smoothly behind the scenes — planning surveyor routes, sorting documents, confirming appointments, and helping our customers with any questions that come through the mainline. You will work closely with our surveyors, installers, and landlords to make sure every job is booked in properly and all the right paperwork is in place.
What You Will Be Doing
- Planning and updating daily routes for surveyors based on appointments booked in the system
- Collecting landlord documents and utility bills when needed
- Confirming appointments for both survey and installation visits
- Checking land registry info and keeping property details up to date
- Answering the mainline phone and helping customers in a friendly, professional way
- Keeping records, notes, and files organised and accurate
- Supporting the wider team with general admin and coordination tasks
What We Are Looking For
- Someone organised, reliable, and great at multitasking
- Confident on the phone and comfortable talking to customers
- A team player with good communication skills
- Comfortable using computers and different systems (we will provide training)
- Good attention to detail and happy working in a fast-paced environment
- Previous experience in admin, scheduling, or customer service is a bonus, but not essential — the right attitude counts most
What We Offer
- Competitive pay and bonus structure (depending on experience)
- Supportive and friendly team
- Training and development opportunities
- Two week Christmas break
- Gym facilities on site
Sound like a good fit? We would love to hear from you. Send your CV and a short note telling us a bit about yourself.
Route Planner/Administrator employer: Borthwick Heating and insulation
Contact Detail:
Borthwick Heating and insulation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Route Planner/Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Borthwick Group. Understand their mission and values, and think about how your skills as a Route Planner/Administrator can help them achieve their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to organisation and multitasking. Think of examples from your past experiences that showcase your ability to handle busy environments and keep everything running smoothly.
✨Tip Number 3
Show off your communication skills! Since you'll be talking to customers and team members, practice speaking clearly and confidently. Maybe even role-play with a friend to get comfortable with answering questions on the spot.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Route Planner/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Route Planner/Administrator role. Highlight any relevant admin or customer service experience, and don’t forget to mention your organisational skills!
Craft a Personal Note: When you send in your application, include a short note about yourself. This is your chance to show us your personality and why you’re excited about joining our team at Borthwick Group.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Remember, we want to see your communication skills shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Borthwick Heating and insulation
✨Know the Role Inside Out
Before your interview, make sure you understand the Route Planner/Administrator role thoroughly. Familiarise yourself with the key responsibilities like planning routes and managing documents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires a lot of multitasking and organisation, be ready to share examples from your past experiences where you've successfully managed multiple tasks. Think about times when you kept things running smoothly, whether in admin or customer service roles.
✨Practice Your Communication Skills
As you'll be interacting with customers and team members, practice clear and friendly communication. You might want to role-play common scenarios, like answering customer queries or confirming appointments, to demonstrate your confidence on the phone.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
