An exciting opportunity has becomeavailable to join our practice as a Medical Receptionist. We are currently recruiting for 30 hours which is part time across 3 days, the working hours are 7.30am-18.00pm Monday-Friday (days to be discussed at interview)
We operate from two sites based in central Middlesbrough and Nunthorpe
We are a friendly patient centredpractice focussing on excellent patient care with an expanding list size of just under 17,300 patients
As the first point of contact for ourpatients this is an important role. We would welcome applications from friendly, organised, enthusiastic individualswith excellent interpersonal skills a good attention to detail and a passion toprovide highquality patient services
You must be caring and empatheticwhilst maintaining our excellent standards
Good IT skills are essential
Main duties of the job
Previous experience of working in a GP practice is desirable but not essential.
Previous experience using systmOne is desirable but not essential as full training will be given.
Friendly patient centred individual
Excellent customer service and communication skills
Organised with good attention to detail
Caring and empathetic
Team player
Sets a high standard
Good IT skills are essential
About us
Friendly patient centredpractice focussing on excellent patient care
Superb clinical andadministrative team
Support staff and encouragedevelopment
Job responsibilities
To be responsible forundertaking a wide range of reception duties and the provision of general supportto the multidisciplinary team. Duties caninclude but are not limited to, greeting and directing patients, effectiveuse of the appointment system, booking appointments, processing ofinformation and assisting patients as required. To act as the central point of contact for patients,the distribution of information, messages and enquiries for the clinicalteam, liaising with multidisciplinary team members and external agencies suchas secondary care and community service providers.
Primary Responsibilities
Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
a.Maintaining and monitoring the practice appointmentsystem.
b.Process telephone and requests for eConsults.
c.Answer incoming phone calls, transferring calls ordealing with the callers request appropriately
d.Signpost patients to the correct service
e.Initiating contact with and responding to, requestsfrom patients, team members and external agencies
f.Read code data on Systm One
g.Photocopy documentation as required
h.Data entry of new and temporary registrations andrelevant patient information as required
i.Input data into the patients healthcare records as necessary
j.Direct requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team
k.Manage all queries as necessary in an efficient manner
l.Carry out system searches as requested
m.Maintain a clean, tidy, effective working area at alltimes
n.Monitor and maintain the reception area and noticeboards
o.Support all clinical staff with general tasks asrequested
p. Supporting patients using the eConsult system
Person Specification
Qualifications
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Experience of administrative duties
- Excellent communication skills ( written and oral)
- Clear Polite telephone manner
- Competent in the use of Office and Outlook
- Good team player
- Good interpersonal skills
- Polite and confident
- Flexible and cooperative
- Motivated
- Sensitive and empathetic in distressing situations
- GCSE Mathmatics and English ( Level 4 or Grade C) or above)
- Experience of working in a Primary Care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Receptionist in Sunderland employer: Borough Road & Nunthorpe Medical Group
Join our welcoming medical practice in Tees Valley, where we prioritise patient care and foster a supportive work environment. As a Patient-Centred Medical Receptionist, you'll benefit from a flexible 3-day week schedule, opportunities for professional growth, and the chance to make a meaningful impact on our expanding community of nearly 17,000 patients. Our team values collaboration and compassion, making it an excellent place for those looking to thrive in healthcare.
Contact Details:
Borough Road & Nunthorpe Medical Group Recruitment Team
