At a Glance
- Tasks: Lead digital transformation projects to enhance housing services for residents.
- Company: Join the vibrant London Borough of Waltham Forest, a hub of culture and innovation.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Flexible working options available to support work-life balance.
- Why this job: Make a real difference in residents' lives through innovative housing solutions.
- Qualifications: Experience in managing complex programmes and strong stakeholder engagement skills required.
The predicted salary is between 68784 - 72399 £ per year.
The London Borough of Waltham Forest is seeking an experienced Senior Programme Manager (Housing Options) to lead delivery of the Housing Options Workstream within its ambitious Housing Digital Programme. You will drive transformation of digital experience for both Residents and Housing Staff, overseeing complex programmes from design through to implementation. Leading cross-functional teams, you will ensure projects are delivered on time, within budget and to high standards, while embedding best practice programme governance and reporting.
Key responsibilities include managing programme portfolios, mitigating risks, producing senior-level reporting, and building strong relationships with Residents, senior leaders, in addition to internal and external partners. You will act as a key advisor on complex, often sensitive issues, ensuring services meet resident expectations and deliver measurable improvements.
We are looking for a strategic, delivery-focused leader with strong programme management experience across large-scale change and digital initiatives within the social housing sector. You will bring excellent stakeholder engagement with particular emphasis on Residents, leadership and problem-solving skills. Join us to play a pivotal role in shaping innovative, resident-focused housing services.
Key Responsibilities:
- Lead on analysing service requirements and the creation of business cases for digital projects for Residents and Staff.
- Act as the key interface between Housing services and corporate Digital and Technology teams on digital projects being delivered within the Housing Digital Programme.
- Manage and deliver complex digital transformation programmes and projects on time and within budget, to include the procurement and implementation of a Choice-based Lettings (CBL) solution.
- Build and maintain senior stakeholder relationships (Residents, Directors, partners, external organisations, including 3rd Party software providers).
- Exercise political awareness and judgement in complex environments.
- Lead and support continuous improvement, innovation, and service transformation initiatives.
- Ensure effective communication and reporting across projects and programmes at senior and operational levels.
Qualifications and Requirements:
- Proven experience managing complex programmes, portfolios, and business and digital change initiatives within a Housing Options and Support service covering functional areas that include Choice-based Lettings, Housing Register / Waiting List, Allocations, Homelessness, Temporary Accommodation; proven experience of implementing systems that support these functions.
- Ability to influence and lead across matrix organisations without direct authority.
- Strong stakeholder management, including Residents and senior leaders.
- Experience of handling complex, contentious, and politically sensitive issues.
- Ability to manage multiple priorities and high workloads effectively.
- Degree-level education or equivalent experience.
- Professional certification in programme/project management desirable: PRINCE2, Managing Successful Programmes (MSP), Agile methodologies.
Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is committed to meeting its equality objectives and ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
If you have any questions about this vacancy or the application process, please contact Tom Iliffe, Head of Housing Digital Programme at tom.iliffe@walthamforest.gov.uk.
Senior Programme Manager (Housing Options) in Walthamstow employer: Borough of Waltham Forest
The London Borough of Waltham Forest is an exceptional employer, offering a vibrant work environment that champions diversity and inclusion while prioritising employee well-being and professional growth. As a Good Work Standard employer, we provide competitive salaries, flexible working arrangements, and opportunities for continuous improvement, making it an ideal place for those looking to make a meaningful impact in the community through innovative housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Programme Manager (Housing Options) in Walthamstow
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We think you need these skills to ace Senior Programme Manager (Housing Options) in Walthamstow
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
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How to prepare for a job interview at Borough of Waltham Forest
✨Get to Know Public Sector Values
Before your interview with Borough of Waltham Forest, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Borough of Waltham Forest.
