At a Glance
- Tasks: Manage enforcement records and support licensing objectives in a dynamic environment.
- Company: Join the vibrant London Borough of Waltham Forest, a hub of culture and opportunity.
- Benefits: Enjoy competitive salary, flexible working options, and a commitment to diversity.
- Other info: Be part of a diverse team dedicated to equality and community service.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in customer-focused roles and strong IT skills are essential.
The predicted salary is between 42771 - 45750 £ per year.
Organisation: London Borough of Waltham Forest
Salary: PO2 £42,771- £45,750
Contract Type: Full time - Permanent
Working hours per week: 36
Application Deadline: 28/06/2026
Proposed Interview Date(s): TBC
Reference: 2088
About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is proof of our commitment to creating a healthy, fair and inclusive workplace.
About the role: The appointed Officer will support the Management of accurate enforcement records including records of payments, monitoring charges levied and refer to legal department for debt management. To complete tasks and activities in relation to the strong enforcement ethic of the Private Sector Housing & Licensing Team within the Neighbourhoods and Environment Directorate. Displaying excellent verbal and written communication skills, and flexibility in working patterns and practices. Successful candidates will play an essential role in delivering licensing objectives and will also have management responsibility for a team of assistants.
Key Responsibilities:
- Provide a professional, proactive, customer focused support service to the organisation within the relevant service area.
- Support the management of the enforcement records and database, keeping accurate records including records of payments, monitoring charges levied and refer to legal for debt management.
- Ensure that financial penalty paperwork is prepared accurately in a timely manner and is securely sent to all interested parties.
- Assess and determine licence applications, liaise with relevant council departments, process personal documentation and issue licences in accordance with the Housing Act 2004.
- Resolve in a helpful and constructive manner queries regarding prosecutions, financial penalties, licensing issues and queries, from licence holders, stakeholders, outside bodies or members of the public and elected members.
- Play an active and proactive role in developing the service, including developing innovative improvements to the service operations and identifying commercial opportunities as an integral part of day-to-day contact with members of the public, licence holders and other service areas.
- Support team managers with service development, and other management responsibilities and to manage a team of licensing assistants and ensuring that targets are met.
Qualifications and Requirements:
- Experience of having worked in a fast-paced, customer focused environment.
- Excellent knowledge and application of IT systems and software packages.
- Relevant legislative and or procedural knowledge for specialist area.
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused support service.
- Excellent levels of literacy and numeracy.
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others.
- Ability to deal diplomatically and confidentially with a wider range of stakeholders internally and externally.
- English and Math Qualification.
- Relevant NVQ Level 2 or 3 qualification.
Terms and conditions: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.
How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
Contact Information: If you have any questions about this vacancy or the application process, please contact Annie Hillier at anne.hillier@walthamforest.gov.uk or 07795 590286.
Senior Enforcement Support Manager in Walthamstow employer: Borough of Waltham Forest
The London Borough of Waltham Forest is an exceptional employer, offering a vibrant work environment that champions diversity and inclusivity. With a strong commitment to employee well-being, professional development, and a culture that values creativity and community engagement, staff members are empowered to make a meaningful impact in the lives of residents. The Council's accreditation as a Good Work Standard employer further underscores its dedication to fair pay, progression opportunities, and a supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Enforcement Support Manager in Walthamstow
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at the London Borough of Waltham Forest. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the council's recent projects and initiatives. Show us that you're not just interested in the job, but also in making a real impact in the community.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written abilities, consider doing mock interviews with friends or using online resources to polish your pitch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at the London Borough of Waltham Forest.
We think you need these skills to ace Senior Enforcement Support Manager in Walthamstow
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your skills and experience align with the role. We want to see how you can contribute to our team, so be specific about your relevant achievements!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Customer Focus:We’re all about being customer-focused, so make sure to showcase any experience you have in providing top-notch service. Share examples of how you've gone above and beyond for customers in previous roles.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as possible through our website!
How to prepare for a job interview at Borough of Waltham Forest
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Senior Enforcement Support Manager role. Brush up on relevant legislation, especially the Housing Act 2004, and be ready to discuss how your experience aligns with the job requirements.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples that demonstrate your ability to handle queries and resolve issues effectively. Think about times when you’ve successfully communicated complex information to different stakeholders.
✨Be Proactive and Innovative
The Council values innovation, so come prepared with ideas on how you could improve service operations or identify commercial opportunities. This shows you’re not just looking to fill a role but are genuinely interested in contributing to the team’s success.
✨Prepare for Flexibility Questions
Given the need for flexibility in working patterns, think about how you’ve managed competing priorities in the past. Be ready to discuss specific examples where you balanced multiple tasks while meeting deadlines, showcasing your problem-solving skills.
