Resident Experience & Business Support Operations Officer in Walthamstow

Organisation: London Borough of Waltham Forest

Salary: SC6 £35,520-£37,134

Contract Type: Full-time/Permanent x 2, Full-time/Fixed Term (12 Months) x 1

Working hours per week: 36 hours (Monday - Thursday 9am-5.15pm and Friday 9am-5pm)

Application Deadline: 16th August 2026

Proposed Interview Date(s): TBC

Reference: 2208

About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

About the role: To provide a professional, proactive role delivering Business Support functions to the organisation. To deliver Business Support functions that support the relevant service area to deliver on its requirements, and provide a seamless service to Residents.

Key Responsibilities:

• Face to face customer interactions, such as reception duties
• Minute-taking, including but not exclusively for social care
• Business Support activities, as set out in the relevant Service Level agreement, including, not limited to; Processing application forms, Contacting residents, Completing registrations or requests and surveys
• Meeting administration
• Financial administration such as: Transactional finance, Purchasing goods or services
• Systems updates and administration: Updating databases and systems
• Maintaining accurate records

Qualifications and Requirements:

• Experience of having worked in a fast paced, customer focused environment.
• Good knowledge and application of IT systems and software packages.
• Minute-taking experience
• Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
• Excellent levels of literacy and numeracy.
• Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others.
• Ability to deal diplomatically and confidentially with a wider range of customers both internally and externally.
• High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
• Strong time management skills.
• High level of flexibility, a positive attitude and ability to adapt to changes.
• Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
• Clear communication skills.
• Ability to build strong relationships.
• Willingness to learn new skills, processes and systems as appropriate to the role.

Terms and conditions:

The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory DBS check; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Elisabeth Sippings, Head of Business Support at Elisabeth.Sippings@WalthamForest.gov.uk If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.