Quality & Contracts Officer- Live Well in Walthamstow

Organisation: London Borough of Waltham Forest

Salary: PO2 – £42,771 - £45,750

Contract Type: Full time/Permanent

Working hours per week: 36

Application Deadline: 11/09/2026

Proposed Interview Date(s): W/C 21/09/2026

Reference: 2267

About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role: To manage and monitor relationships, contracts and risks across markets to ensure the effective commissioning and delivery of high-quality, cost-effective services and solutions that deliver positive outcomes for Waltham Forest residents. This includes monitoring a range of Adult Social Care supplier’s performance and contractual standards to ensure the delivery of high quality, cost effective, safe services are delivered with positive outcomes for Waltham Forest residents and the Council. Contract performance and monitoring visits will be both planned and unplanned and may at times be coordinated with other system partners such as Safeguarding and Health colleagues. Ensuring performance frameworks are maintained, robustly monitored and writing reports which reflect the monitoring visits, identifying areas for improvement and risk, managing this process whilst keeping system partners informed of monitoring outcomes. Contract monitoring and visits may take place locally to Waltham Forest as well as in and out of London, as required.

We are a Home Office–licensed sponsor; however, for this specific role we are not able to provide Skilled Worker visa sponsorship. To be considered, you must already hold a form of UK work authorisation that does not require sponsorship.

Key Responsibilities:

• Provide advice and support to colleagues, customers / stakeholders.
• Receive, review and respond to queries / complaints within area of responsibility. Resolve where appropriate or escalate further as required.
• Provide effective contract management (performance includes quality and audits), undertaking visits, scheduled in contract monitoring meetings, responsibility for setting agendas, minuting and sharing information with other commissioning staff and updating records.
• Ensure robust contract monitoring with all scheduled contract monitoring meetings completed on time with agendas circulated in advance.
• Ensure quality assurance is evidenced through provider visits, monitoring, performance frameworks and audits undertaken as planned; findings documented and shared promptly and relevant frameworks updated.
• Maintain accurate records maintained with minutes produced and distributed within agreed timescales; actions tracked and closed.
• Collaborative information sharing with key performance and quality data shared with contracts and commissioning colleagues to inform decisions.
• Compliance Achieved Contracts monitored against KPIs and quality standards; non-compliance escalated and resolved.

Qualifications and Requirements:

To be considered for this position, you should meet the following requirements:

• Educated to degree level or equivalent by experience
• Relevant professional qualification (desirable)

Terms and conditions:

The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; This role is subject to safer recruitment practices as it involves work with children and/or vulnerable adults; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives:

• Promoting equality of opportunity
• Opposing all forms of discrimination, intolerance and disadvantage
• Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
• Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Pranay Chakravorti, Head of Commissioning and Market Quality – Live Well at pranay.chakravorti@walthamforest.gov.uk. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.