**INTERNAL APPLICATIONS ONLY** Team Manager - Adults Multi-Agency Safeguarding Hub (MASH) in Walthamstow

Organisation: London Borough of Waltham Forest

Salary: PO8 - PO9 £59,511 - £67,575

Retention Bonus: £2000 per annum

Contract Type: Full-time Permanent

Working hours per week: 36hrs

Application Deadline: 27/07/2026

Proposed Interview Date(s): TBC

Reference: 2091

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

To manage the day-to-day service delivery of the Adult MASH Team as the single point of contact for ASC Duty/Safeguarding referrals. To ensure the MASH function is completed to a high standard and to ensure members of the community are responded to and their needs assessed as proportionate to the referral received. To ensure referral onto the appropriate support/assessment service is completed in a timely fashion and as proportionate to the presenting needs. To be responsible for ensuring the delivery of high quality and legally compliant social care practice to agreed standards for the staff within the remit of the post. To maximise the independence and wellbeing of adults and older people. To manage and professionally supervise several Social Work qualified & support staff and to support other colleagues. Reporting to the Adult Safeguarding Lead and deputise as appropriate in their absence.

Key Responsibilities:

• Liaise with professional colleagues, other providers and external agencies to gather and exchange information and co-ordinate actions.
• Represent the Council at multi-agency meetings.
• Liaise with external and internal partners and other agencies on day-to-day service issues and to coordinate actions.
• Support Senior Managers to consult with stakeholders to identify requirements.
• Support the co-ordination of responses from other agencies on operational issues and to deliver service in partnership.
• Interaction with others and the ability to influence and motivate are fundamental to the role. Sensitivity, persuasiveness, negotiation and assertiveness skills are required to communicate with diverse audiences.
• Deputise for the Adult Safeguarding Lead as required.
• To manage and professionally supervise several Social Work qualified & support staff and to support other colleagues.

Qualifications and Requirements:

To be considered for this position, you should meet the following requirements:

• Significant post-qualifying social work experience in an Adults Social Care setting.
• Experience of undertaking highly complex casework within a statutory Adults’s setting.
• Experience of service delivery which is culturally sensitive and responsive to the needs of a multicultural community.
• Experience of having to interpret, understand and make judgements on the complex interactions between the risk and protective factors in any given situation when arriving at a decision about whether the adult is suffering or is likely to suffer significant harm or has care and support needs.
• Make timely judgments and decisions that are based on evidence and thorough analysis of all the information gathered.
• Ability to draw up specific plans with clear timescales that are based on high quality assessments, which set out the planned outcomes for the child or young person.
• Systematically monitor and review decisions and plans, revising them where appropriate in the light of new information and evaluation of whether the interventions are achieving the planned outcomes.
• Ability to effectively communicate, both orally and in writing, with a diverse range of audiences.
• Experience of developing and maintaining effective partnerships with statutory agencies and voluntary organisations at both a strategic and operational level.
• Ability to coordinate, motivate and develop staff (those directly line managed and those in partner organisations) to achieve agreed service outcomes.
• Experience of operating within the appropriate Care Act or other legislative framework concerned with Adults Social Care.
• Familiarity with current trends and issues with Adults care needs.
• In-depth knowledge of statutory framework for Adults.
• Excellent interpersonal and communication skills (verbal and written).
• ICT skills including use of Microsoft applications.

Terms and conditions:

The below terms and conditions apply to this role:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• This role is subject to safer recruitment practices as it involves work with children and/or vulnerable adults;
• Satisfactory Enhanced DBS check;
• Continued professional body registration;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives:

• Promoting equality of opportunity
• Opposing all forms of discrimination, intolerance and disadvantage
• Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
• Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit this link.

Contact Information:

If you have any questions about this vacancy or the application process, please contact John Binding, Head of Safeguarding at John.Binding@walthamforest.gov.uk. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.