At a Glance
- Tasks: Provide essential business support and enhance resident experience in a dynamic council environment.
- Company: Join the vibrant London Borough of Waltham Forest, known for its culture and community focus.
- Benefits: Enjoy a competitive salary, flexible working options, and a commitment to diversity and inclusion.
- Other info: Be part of a diverse workforce that values equality and promotes career progression.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive team.
- Qualifications: Must have English and Maths qualifications or relevant NVQ Level 2 or 3.
The predicted salary is between 35520 - 37134 € per year.
Organisation: London Borough of Waltham Forest
Salary: SC6 £35,520-£37,134
Contract Type: Full-time, Permanent
Working hours per week: 36 hours per week (Monday - Thursday 9am-5.15pm and Friday 9am-5pm)
Application Deadline: 03/06/2026
Proposed Interview Date(s): June - to be confirmed
Reference: 2142 INTERNAL APPLICATIONS ONLY
About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough, driven by culture and the innate creativity of our residents. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers, proof of our commitment to creating a healthy, fair and inclusive workplace.
About the role: To provide a professional, proactive role delivering Business Support functions to the organisation. To deliver Business Support functions that support the relevant service area to deliver on its requirements, and provide a seamless service to Residents.
Key Responsibilities:
- Communicate effectively with internal and/or external customers/service users.
- Act as point of contact for the service.
- Provide information and resolve problems, within scope of role, escalating to line manager as required.
- Organise and maintain records, databases and documents using the appropriate council process/system.
- Create documents, reports, correspondence from the information provided, using standard formats and software.
- Business Support activities, as set out in the relevant Service Level agreement, including, but not limited to: processing application forms, contacting residents, completing registrations or requests, meeting administration, systems updates and administration, updating databases and systems, maintaining accurate records, face-to-face customer interactions, such as reception duties, working at a family centre or hub.
- To prioritise, organise, and manage workload, meeting statutory, policy and regulatory guidelines and those requirements set out in the service level agreement.
Qualifications and Requirements: To be considered for this position, you should meet the following requirements: English and Maths Qualification or relevant NVQ Level 2 or 3 qualification.
Terms and conditions:
- Satisfactory employment references and CIFAS identity checks;
- Satisfactory DBS check.
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role.
How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is committed to meeting its 4 equality objectives:
- Promoting equality of opportunity
- Opposing all forms of discrimination, intolerance and disadvantage
- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
- Providing fair, appropriate, accessible and excellent services to all.
Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process. We are keen to support employees to balance their working life with other commitments.
Contact Information: If you have any questions about this vacancy or the application process, please contact Elisabeth Sippings, Head of Business Support at Elisabeth.Sippings@WalthamForest.gov.uk. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
Fraud Awareness Notice: The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms. We will never ask for payment or request sensitive personal or financial information as part of our recruitment process.
**INTERNAL APPLICATIONS ONLY** Resident Experience & Business Support Operations Officer in Walthamstow employer: Borough of Waltham Forest
The London Borough of Waltham Forest is an exceptional employer, offering a vibrant work environment that champions diversity and inclusivity. With a strong commitment to employee well-being, fair pay, and professional development, staff are encouraged to grow within a supportive culture that values creativity and community engagement. Located in a culturally rich borough, employees benefit from flexible working arrangements and the opportunity to make a meaningful impact on residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land **INTERNAL APPLICATIONS ONLY** Resident Experience & Business Support Operations Officer in Walthamstow
✨Tip Number 1
Network like a pro! Reach out to colleagues and connections within the London Borough of Waltham Forest. A friendly chat can open doors and give you insights into the role that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by researching the council's recent projects and initiatives. Show us that you're not just interested in the role, but also in how you can contribute to our vibrant community.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with residents, being clear and confident in your speech will set you apart. Consider mock interviews with friends or family to polish your delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us that you're serious about joining our team at Waltham Forest.
We think you need these skills to ace **INTERNAL APPLICATIONS ONLY** Resident Experience & Business Support Operations Officer in Walthamstow
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your skills and experiences align with the role. We want to see how you can contribute to our resident-focused approach!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for the position.
Show Your Passion for Community:Let us know why you're excited about working in Waltham Forest! Share any relevant experiences that demonstrate your commitment to community engagement and support, as this is key to our mission.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we receive enough applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at Borough of Waltham Forest
✨Know the Organisation
Before your interview, take some time to research the London Borough of Waltham Forest. Understand their values, mission, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in being part of a resident-focused and innovative team.
✨Prepare for Customer Interaction Scenarios
Given that this role involves communicating with residents and resolving issues, think about past experiences where you've successfully handled customer interactions. Be ready to share specific examples that demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
✨Showcase Your Organisational Skills
As the role requires managing records and databases, prepare to discuss how you prioritise tasks and stay organised. You might want to mention any tools or methods you use to keep track of your workload, as this will highlight your ability to meet statutory and policy guidelines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you're not just interested in the job, but also in contributing positively to the team and the community.
