**INTERNAL APPLICATIONS ONLY** Practice Manager in Walthamstow

Organisation: London Borough of Waltham Forest

Salary: PO4 – PO5 £49,056 - £55,323

Retention Bonus: £2000 per annum

Contract Type: Full time/Permanent

Working hours per week: 36 hours.

Application Deadline: 20/05/2026

Proposed Interview Date(s): TBC

Reference: 2127

About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role: The Adults Multi-Agency Safeguarding Hub (MASH) is a team of professionals consisting of organisations and agencies who work together to safeguard adults who may be at risk of abuse, harm, or neglect and to support the screening of referrals into the Adult Social Care Service. The MASH aims to improve the responses to safeguarding concerns through stronger links and better information sharing between organisations and agencies to promote better outcomes for adults. To support the Adult MASH Team Manager and deputise in their absence, to manage and professionally supervise several qualified & unqualified staff and to support other colleagues. To be responsible for ensuring the delivery of high quality and legally compliant social care practice to agreed standards for the staff within the remit of the post. To manage a complex Single Point of Access into the Adults MASH for Safeguarding and Non-Safeguarding referrals into Adult Social Care. To maximise the independence and wellbeing of adults and older people and their carers.

Key Responsibilities:

• Support the development and implementation of the Service Plan as led by Senior Managers and contribute to strategic policy and procedural developments.
• Assure professional standard of case management and the effective management of risk within area of responsibility.
• Contribute to the development and implementation of policy, systems, processes, performance criteria, standards, and procedures within area of responsibility.
• Provide professional advice and guidance to colleagues and partner agencies in supporting Adults and Carers.
• Liaise internally and externally and work with colleagues from other agencies to ensure adults and carers interests are supported.
• Provide professional challenge and advice to colleagues, managers, and partner organisations.
• Ensure the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained.
• Ensure the development and delivery of continuous improvements in all aspects of the service.
• Manage, motivate and support the development of staff to create and maintain a highly competent and participative workforce.
• Prepare and present delegated reports (both standard and non-standard) covering area of responsibility.
• Support the successful implementation of health and safety legislation, policies and practices.

Qualifications and Requirements:

• Significant post-qualifying social work experience in Adult & Older Adults Families setting.
• Experience of undertaking highly complex casework within a statutory adult setting.
• Experience of service delivery which is culturally sensitive and responsive to the needs of a multi-cultural community.
• Experience of having to interpret, understand and make judgements on the complex interactions between the risk and protective factors in any given situation when arriving at a decision about whether the adult is suffering or is likely to suffer significant harm.
• Experience of screening referrals and making threshold decisions in line with service delivery.
• Demonstrable knowledge and experience in assessing and managing complex risk.
• Make timely judgments and decisions that are based on evidence and thorough analysis of all the information gathered.
• Ability to draw up specific plans with clear timescales that are based on high quality assessments, which set out the planned outcomes for the adult.
• Have high-level knowledge and skills in gathering information from a range of sources, including direct observation of adults and older people and their interactions with their family and carers.
• Ability to effectively communicate, both orally and in writing, with a diverse range of audiences.
• Experience of developing and maintaining effective partnerships with statutory agencies and voluntary organisations at both a strategic and operational level.
• Ability to coordinate, motivate and develop staff (those directly line managed and those in partner organisations) to achieve agreed service outcomes.
• Experience of operating within the Care Act 2014 or other legislative framework concerned with Adults.
• Familiarity with current trends and issues with the adult population.
• In-depth knowledge of statutory framework for Care Act Eligibility and the Safeguarding Procedures for adults and older adults.
• Excellent interpersonal and communication skills (verbal and written).
• ICT skills including use of Microsoft applications and Mosaic database preferable.

Terms and conditions:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• This role is subject to safer recruitment practices as it involves work with children and/or vulnerable adults;
• Satisfactory Enhanced DBS check;
• Continued professional body registration;

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives:

• Promoting equality of opportunity
• Opposing all forms of discrimination, intolerance and disadvantage
• Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
• Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit here.

Contact Information: If you have any questions about this vacancy or the application process, please contact Tracy Gooding at Tracey.Gooding@walthamforest.gov.uk. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Fraud Awareness Notice: The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic). We will never ask for payment or request sensitive personal or financial information as part of our recruitment process. If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information. If you have concerns about a job advert or communication, please report it to: fraud@walthamforest.gov.uk.