At a Glance
- Tasks: Support residents with Direct Payments, ensuring safe and flexible use of personal budgets.
- Company: Join the vibrant London Borough of Waltham Forest, a hub of culture and creativity.
- Benefits: Competitive salary, part-time hours, and a commitment to workplace well-being.
- Other info: Flexible working options available to help balance your commitments.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in financial administration and strong communication skills are essential.
The predicted salary is between 35520 - 37134 € per year.
Organisation: London Borough of Waltham Forest
Salary: SC6 £35,520 – £37,134 (pro rata for part-time) – pay award pending
Contract Type: Permanent/Part-time (minimum 28.8 hours considered)
Working hours per week: 28.8 hours/ 4 days
Application Deadline: 05/06/2026
Proposed Interview Date(s): 08/06/2026
Reference: 2140
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is proof of our commitment to creating a healthy, fair and inclusive workplace.
About the role:
We are seeking a proactive and highly organised Direct Payments and Financial Customer Support Officer to join our Adult Social Care team. This role plays a key part in supporting the effective delivery of Direct Payments services, ensuring residents are able to use their personal budgets safely, flexibly, and in line with relevant legislation and policy. You will provide professional advice and support to residents, colleagues, and external partners on all aspects of Direct Payments, including financial monitoring, compliance, and the responsibilities of managing funds. The role involves auditing client accounts, identifying risks, and ensuring public funds are used appropriately while promoting independence, choice, and control for residents. Working closely with internal teams and external stakeholders, you will contribute to service improvements, support performance reporting, and help ensure a high-quality, customer-focused service.
Key Responsibilities:
- Provide advice, guidance and support to Direct Payment recipients and stakeholders
- Undertake financial monitoring, reconciliation and audit of Direct Payment accounts
- Identify and manage risks, including safeguarding and financial misuse, escalating where required
- Support recovery of unspent or misused funds in line with policy
- Maintain accurate records and ensure compliance with legislation and council procedures
- Contribute to service improvements, reporting and performance monitoring
- Work collaboratively with Adult Social Care teams and external partners
Qualifications and Requirements:
To be considered for this position, you should meet the following requirements:
- Knowledge of social care legislation, particularly the Care Act 2014
- Experience in financial administration, auditing, or customer support environments
- Strong organisational skills and ability to manage competing priorities
- Excellent communication skills with the ability to engage a wide range of stakeholders
- Ability to analyse information, identify issues, and recommend solutions
- Strong IT skills including Microsoft Office packages
- Ability to work independently and as part of a team
Terms and conditions:
- Satisfactory employment references and CIFAS identity checks
- Satisfactory declaration of interest
- This role is subject to safer recruitment practices as it involves work with children and/or vulnerable adults
- Satisfactory DBS check
- As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Daneilla Facey at Daneilla.Facey@walthamforest.gov.uk
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
**INTERNAL APPLICATIONS ONLY** DP and Financial Customer Support Officer in Walthamstow employer: Borough of Waltham Forest
The London Borough of Waltham Forest is an exceptional employer, renowned for its commitment to creating a healthy, fair, and inclusive workplace. With a focus on employee well-being, skills development, and diversity, the Council offers a supportive work culture that values innovation and community engagement. Employees benefit from flexible working arrangements, opportunities for professional growth, and the chance to make a meaningful impact in a vibrant borough bursting with culture and opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land **INTERNAL APPLICATIONS ONLY** DP and Financial Customer Support Officer in Walthamstow
✨Tip Number 1
Get to know the organisation! Research the London Borough of Waltham Forest and its values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their community-focused team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to financial customer support and social care legislation. We can even help you with mock interviews to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the role and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace **INTERNAL APPLICATIONS ONLY** DP and Financial Customer Support Officer in Walthamstow
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your skills and experience align with the role. We want to see how you can contribute to our team, so be specific about your relevant experiences!
Showcase Your Organisational Skills:Since this role requires strong organisational abilities, don’t forget to mention any relevant examples where you've successfully managed competing priorities. We love seeing how you handle challenges!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can through our website!
How to prepare for a job interview at Borough of Waltham Forest
✨Know Your Stuff
Make sure you brush up on your knowledge of social care legislation, especially the Care Act 2014. Being able to discuss how this impacts Direct Payments will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your financial administration and customer support skills. Think about times when you successfully managed competing priorities or resolved issues for clients, as these will resonate well with the interviewers.
✨Engage with Stakeholders
Since the role involves working closely with various stakeholders, be ready to discuss how you've effectively communicated and collaborated with different parties in previous roles. This will demonstrate your ability to build relationships and work as part of a team.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This shows that you're not only interested in the position but also keen on understanding how you can contribute to service improvements and the overall mission of the council.
