At a Glance
- Tasks: Manage care referrals and source support services for residents in need.
- Company: Join the vibrant London Borough of Waltham Forest, a hub of culture and opportunity.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal growth.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSE equivalent in Maths and English; strong communication skills required.
The predicted salary is between 38256 - 39276 € per year.
Organisation: London Borough of Waltham Forest
Salary: SO1 £38,256 – £39,276
Contract Type: Full-time/Permanent
Working hours per week: 36 hours (includes weekend on rotation)
Application Deadline: 05/06/2026
Proposed Interview Date(s): TBC
Reference: 2145
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
About the role:
This is an exciting opportunity to join our team as a full-time, permanent Brokerage Officer within the Brokerage Team, part of the wider Adult Social Care Commissioning function. As a key member of the team, you will be responsible for managing and responding to referrals for care and support from frontline teams, ensuring timely responses within agreed deadlines. You will source appropriate care and support services that meet individuals’ needs, while achieving best value for the local authority. This role requires you to develop strong relationships with providers and maintain a good understanding of local care markets to support effective sourcing and commissioning decisions. We are seeking individuals who are highly organised, proactive, and confident in taking ownership of their work. You will be comfortable working within established procedures and processes while using your initiative to achieve the best possible outcomes for residents. A positive and solution-focused approach is essential.
You will bring:
- Excellent interpersonal and communication skills
- Strong relationship-building abilities
- Experience of working with sensitive and confidential information
- The ability to work effectively in a fast-paced environment with competing priorities and tight deadlines
- Knowledge of specific client groups and an understanding of the care market
- Strong negotiation skills to secure appropriate services and ensure value for money
- Experience working in a customer-focused environment, with confidence in engaging with service users and their families or carers to support choice and control
We are looking for someone who is resourceful, approachable, and has a “can-do” attitude, with strong organisational and problem-solving skills and the ability to build effective working relationships with a wide range of stakeholders.
Key Responsibilities:
- Excellent interpersonal and communication skills
- Strong relationship-building abilities
- Experience of working with sensitive and confidential information
- The ability to work effectively in a fast-paced environment with competing priorities and tight deadlines
- Knowledge of specific client groups and an understanding of the care market
- Strong negotiation skills to secure appropriate services and ensure value for money
- Experience working in a customer-focused environment, with confidence in engaging with service users and their families or carers to support choice and control
Qualifications and Requirements:
GCSE Equivalent (Maths & English)
Terms and conditions:
- Satisfactory declaration of interest;
- This role is subject to safer recruitment practices as it involves work with children and/or vulnerable adults;
- Satisfactory DBS check;
- As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives:
- Promoting equality of opportunity
- Opposing all forms of discrimination, intolerance and disadvantage
- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
- Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit this link.
Contact Information:
For an informal discussion about this opportunity, please contact: Michelle Cole-Frame, Brokerage Manager at Michelle.Cole-Frame@walthamforest.gov.uk. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
Fraud Awareness Notice: The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic). We will never ask for payment or request sensitive personal or financial information as part of our recruitment process. If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information. If you have concerns about a job advert or communication, please report it to: fraud@walthamforest.gov.uk.
**INTERNAL APPLICATIONS ONLY** Brokerage Officer in Walthamstow employer: Borough of Waltham Forest
The London Borough of Waltham Forest is an exceptional employer, renowned for its commitment to creating a healthy, fair, and inclusive workplace. With a strong focus on employee well-being, skills development, and diversity, the Council offers a vibrant work culture that encourages innovation and community engagement. Employees benefit from flexible working arrangements, opportunities for professional growth, and the chance to make a meaningful impact in a diverse borough bursting with culture and opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land **INTERNAL APPLICATIONS ONLY** Brokerage Officer in Walthamstow
✨Tip Number 1
Network like a pro! Reach out to your connections within the London Borough of Waltham Forest or related fields. A friendly chat can sometimes lead to insider info about the role and even a recommendation.
✨Tip Number 2
Prepare for the interview by researching the council's recent projects and initiatives. Show us that you’re not just interested in the role, but also in how you can contribute to our community-focused goals.
✨Tip Number 3
Practice your responses to common interview questions, especially those around relationship-building and negotiation skills. We want to see your confidence shine through when discussing your experience!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in joining our team.
We think you need these skills to ace **INTERNAL APPLICATIONS ONLY** Brokerage Officer in Walthamstow
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the borough.
Tailor Your Statement:Make sure to customise your supporting statement to highlight how your skills and experiences align with the Brokerage Officer role. We’re looking for specific examples that demonstrate your abilities!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read and understand your key achievements.
Apply Early:Don’t wait until the last minute to submit your application! We might close the vacancy early if we get enough applications, so get yours in as soon as you can through our website.
How to prepare for a job interview at Borough of Waltham Forest
✨Know Your Stuff
Before the interview, make sure you understand the role of a Brokerage Officer and the specific responsibilities it entails. Familiarise yourself with the local care market and the types of services available. This will help you answer questions confidently and show that you're proactive about your knowledge.
✨Showcase Your Skills
Highlight your interpersonal and communication skills during the interview. Be ready to provide examples of how you've built relationships in previous roles, especially in customer-focused environments. This is crucial for a role that involves engaging with service users and their families.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and negotiation skills. Think of past experiences where you had to manage competing priorities or tight deadlines, and be prepared to discuss how you handled those situations effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
