Enforcement Contract Monitoring Officer in Walthamstow

Location: Walthamstow, Greater London, United Kingdom

Contract Type: Full-time/Permanent

Working Hours: 36 hours per week

Reference: 2106

Application Deadline: 29/05/2026

Proposed Interview Date(s): TBC

About the role

We are looking to recruit an Officer to provide day‑to‑day supervision of the Parking Enforcement Contractor, reporting to the Senior Parking Manager. The role involves technical support and specialist knowledge for the Council’s Parking Enforcement operation, ensuring contract compliance and delivering high‑quality service to staff, customers and stakeholders.

Responsibilities

• Supervise contractors managing parking enforcement, vehicle clamping/removals, on‑street pay and display and voucher parking schemes, and off‑street car parks.
• Monitor contractor performance, analyse penalty issue and income, permit sales and vehicle park usage, reporting variances from budget predictions.
• Maintain and update the parking database, extracting reports and liaising with the Parking Management IT supplier.
• Ensure compliance with the Road Traffic Act 1991, London Local Authority Acts, the London Local Authorities & Transport for London Act 2003, the Traffic Management Act 2004 and relevant Statutory Guidelines.
• Check and report on Department for Transport compliant road signs and markings, placing orders for renewal or replacement as required.
• Carry out site investigations, prepare street inventories, and support the design and implementation of Controlled Parking Zones (CPZs).
• Prepare reports for the Director of Finance on insurance claims by car park users and manage parking issues relating to people with disabilities.
• Attend meetings with Council officers, contractors, police, DVLA, court staff, ETA, London Councils and other local authorities on parking matters.
• Investigate and respond to Stage One complaints and Freedom of Information requests.
• Provide advice and guidance to colleagues, customers and stakeholders, managing escalated or complex issues as needed.

Qualifications and Requirements

• Substantial experience supporting the management of strategically important contracts, delivering improvements and cost savings.
• Proven experience in relationship management and challenging providers to achieve improvements.
• Knowledge of operating in a complex local authority or similar environment.
• Excellent understanding of good practice in contract management.
• Ability to manage, interpret and present large volumes of performance data from providers.
• Excellent ICT skills, especially Microsoft Office products; Excel essential, Access desirable.
• Experience in financial management.
• Strong organisational and administrative skills.
• Excellent written and spoken communication skills.
• Numeracy and literacy qualifications (e.g., GCSE English and Maths or equivalent).
• Knowledge of The Traffic Signs Regulations and General Directions.

Terms and Conditions

• Satisfactory employment references and CIFAS identity checks.
• Satisfactory declaration of interest.
• Fluent spoken English is required for public‑facing roles; no specific English language qualification is required.

Equal Opportunity Employer

Waltham Forest is a diverse borough where diversity is valued and is integral to service delivery and employment of its staff. The Council is proud of its rich mix of communities and is the largest employer in the area, working hard to meet the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its four equality objectives:

• Promoting equality of opportunity
• Opposing all forms of discrimination, intolerance and disadvantage
• Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels
• Providing fair, appropriate, accessible and excellent services to all.

Respecting diversity is a core Council value.