At a Glance
- Tasks: Lead the launch of a new crematorium, ensuring high standards of service and care.
- Company: Join the London Borough of Waltham Forest, a vibrant and inclusive community-focused council.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional development.
- Other info: Flexible working arrangements available to support work-life balance.
- Why this job: Make a meaningful impact during sensitive times in people's lives while shaping a new service.
- Qualifications: Experience in staff management and relevant qualifications required.
The predicted salary is between 45750 - 49056 € per year.
Organisation: London Borough of Waltham Forest
Salary: PO3 £45,750 to £49,056
Contract Type: Full time - Permanent
Working hours per week: 36
Application Deadline: 28/05/2026
Proposed Interview Date(s): 15/06/2026
Reference: 2134
About Us:
Waltham Forest is preparing to open its first dedicated Crematorium Service — a landmark development that will enhance the support we provide to residents at some of the most sensitive and significant moments in their lives. This new service represents an important step forward for the borough, and we are building a team that reflects the compassion, professionalism, and care our community deserves. As part of this launch, we are creating nine new roles across the service. Recruitment will take place in phases, beginning with two key leadership positions that will help shape the foundations of this new provision.
About the role:
A dedicated operational lead responsible for establishing and managing the day‑to‑day running of the new crematorium, maintaining the highest standards of service, safety, and dignity. Under the direction of the Bereavement Services Manager this role is responsible for the delivery of high-quality Cremation services for the London Borough of Waltham Forest, through effective leadership and development of staff, allocation of workload, management of facilities and by creating strong professional relationships with all stakeholders.
Key Responsibilities:
- Ensure all cremations comply with statutory forms (Forms 1–10).
- Maintain permanent registers of cremations and ashes disposal.
- Verify identity of remains before cremation.
- Provide public access to records.
- Ensure compliance with environmental permits (emissions).
- Ensure all documentation conforms to current legalisation, statutory guidance, and best practice.
- Committed to “Right First Time”, accuracy, customer care and providing a high-quality public focused service.
- To ensure the presentation of the chapel and public areas to a high standard.
- Flexible approach to working hours / days – as required by the needs of the business.
- Communicate with sensitivity, with diverse audiences in emotive circumstances.
- Deal with people at all levels confidently, sensitively and diplomatically.
- Work within a policy framework and regulatory guidelines, applying knowledge of systems, procedures and best practice.
- Plans own time and co-ordinates the work of others.
- Plan, organise and deliver interventions and actions.
- Responsible for professional advice, assessments or referrals.
- Exercise professional judgement in assessing stakeholder requirements, potential risk and quality assurance of service.
- Monitor and evaluate performance / service delivery, ensuring all parties are informed of progress / issues as required.
- Management of a team of 7 and oversee the cremation process, ensure legislative processes are recorded and followed.
Qualifications and Requirements:
- Post is required to procure operational requirements for the crematorium and minor contract management.
- Experience in staff management responsibilities of the Crematorium team of 7 staff.
- Responsible for improving service delivery and promoting paid services.
- Degree or equivalent or vocational qualification in relevant subject or area.
- Maths and English Language GCSE grades A-C or equivalent.
- Evidence of Continuous Professional Development.
- ICCM accredited qualifications.
Terms and conditions:
- Satisfactory employment references and CIFAS identity checks;
- Satisfactory declaration of interest;
- Satisfactory DBS check;
- Suitable driver’s license.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Ian Sheppard, Head Of Parks and Open Spaces at Ian.Sheppard@walthamforest.gov.uk. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
Crematorium Manager in Walthamstow employer: Borough of Waltham Forest
The London Borough of Waltham Forest is an exceptional employer, offering a vibrant work environment that prioritises employee well-being and professional growth. As a Good Work Standard employer, we are committed to fostering a diverse and inclusive workplace, providing competitive salaries, and supporting flexible working arrangements. Joining our team as a Crematorium Manager means being part of a compassionate initiative that enhances community support during significant life moments, all while working in a culturally rich borough that values innovation and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Crematorium Manager in Walthamstow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Tailor your responses to show how your experience aligns with their mission, especially around compassion and community support.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your leadership skills and how you can manage a team effectively in sensitive situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the London Borough of Waltham Forest team.
We think you need these skills to ace Crematorium Manager in Walthamstow
Some tips for your application 🫡
Show Us Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing high-quality cremation services and supporting our community during sensitive times.
Tailor Your Supporting Statement:Make sure your supporting statement is tailored to the job description. Highlight your relevant experience and skills that align with the responsibilities of the Crematorium Manager role. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the team.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can through our website. We can’t wait to hear from you!
How to prepare for a job interview at Borough of Waltham Forest
✨Know Your Stuff
Make sure you’re well-versed in the Cremation (England and Wales) Regulations 2008 and any other relevant legislation. Brush up on the statutory forms and processes involved in cremation services, as this will show your commitment to compliance and quality.
✨Show Your Compassion
As a Crematorium Manager, you'll be dealing with sensitive situations. Prepare examples of how you've handled emotional circumstances in the past. This will demonstrate your ability to communicate with empathy and professionalism, which is crucial for this role.
✨Leadership Matters
Be ready to discuss your experience in managing teams. Think about specific instances where you’ve successfully led a team, resolved conflicts, or improved service delivery. Highlighting your leadership skills will reassure them that you can effectively manage the crematorium staff.
✨Ask Thoughtful Questions
Prepare some insightful questions about the new crematorium service and its goals. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success. Plus, it gives you a chance to assess if the organisation aligns with your values.
