Crematorium Administrator in Walthamstow

Organisation: London Borough of Waltham Forest

Salary: Scale 5 £32,53 - £34,488

Contract Type: Full time Permanent

Working hours per week: 36

Application Deadline: 13/08/2026

Proposed Interview Date(s): TBC

Reference: 2191

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

As an Administrative Officer at Chingford Crematorium, you will provide high-quality administrative support to ensure the smooth, efficient, and dignified delivery of cremation services. You will be a key point of contact, working closely with funeral directors, colleagues, and bereaved families with sensitivity and professionalism.

We are seeking candidates who can demonstrate:

• Excellent communication and interpersonal skills
• The ability to handle sensitive situations with tact, empathy, and discretion
• Strong organisational skills and attention to detail
• Experience of working in an administrative role within a regulated environment
• A commitment to accurate record keeping and adherence to processes and legislation

We are a Home Office–licensed sponsor; however, for this specific role we are not able to provide Skilled Worker visa sponsorship. To be considered, you must already hold a form of UK work authorisation that does not require sponsorship.

Key Responsibilities:

Your responsibilities will include:

• Managing bookings and coordinating cremation service arrangements
• Maintaining accurate statutory records and documentation in line with legislative requirements
• Supporting day-to-day operational logistics of the crematorium
• Providing a compassionate and professional service to bereaved families and stakeholders
• Ensuring all processes are compliant with relevant policies, procedures, and regulations

Qualifications and Requirements:

• GCSEs or equivalent (required)
• NVQ Level 3 in Business Administration or similar (preferred)
• ICCM training or awareness of cemetery and crematorium charter standards (advantageous)

Training and support will be provided to ensure compliance with statutory duties and council standards.

Terms and conditions:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory DBS check;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.

If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Ian Sheppard, Head Of Parks and Open Spaces at Ian.Sheppard@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Fraud Awareness Notice: The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms. We will never ask for payment or request sensitive personal or financial information as part of our recruitment process.