Duty Officer in London

Organisation: London Borough of Waltham Forest

Grade: SC4 £31,290- £33,129

Contract Type: Part-time/ Permanent

Working hours per week: 20 hours per week with overtime available (including Mornings, Evenings and Weekends)

Application Deadline: 30/11/26

Proposed Interview Date(s): TBC

Reference: 2162

About Us: Bursting with culture, diversity and opportunity, the London Borough of Waltham Forest is a vibrant and inspiring place to work. We are an ambitious and forward-thinking borough, delivering real change through Mission Waltham Forest – our bold plan to create a more equal borough by 2030. From tackling inequalities and building an inclusive economy to investing in regeneration and greener neighbourhoods, we are shaping a better future for our communities.

Our Council is resident-focused, insight-led and digitally enabled, with a strong commitment to inclusion, wellbeing and career development for our staff. The London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This reflects our commitment to fair pay, employee wellbeing, progression and inclusive workplaces.

About the role: A reliable, proactive and organised Duty Officer to oversee the day-to-day operations of our sports grounds (Pastures Centre & Leyton Sports Ground). Responsibilities include supervising staff, key holder responsibilities, ensuring the safety and security of the facilities, completing operational paperwork, maintaining high standards of cleanliness, managing bookings and events, and providing excellent customer service. The successful candidate will have strong leadership and communication skills, be able to work independently, and ensure the smooth and efficient running of the sports grounds.

Key Responsibilities

• Daily Operations: Oversee the day-to-day operation of the sports ground, ensuring all bookings, activities and programmes are delivered smoothly, safely and efficiently.
• Health and Safety: Ensure full compliance with health and safety policies, risk assessments, emergency procedures, safeguarding requirements and relevant legislation.
• Customer Service: Deliver excellent customer service by responding promptly to enquiries, resolving complaints professionally and maintaining positive relationships with customers and stakeholders.
• Facility Management: Monitor the condition, cleanliness and presentation of the site, ensuring all facilities remain safe, well-maintained and fit for purpose.
• Sports Facilities Oversight: Supervise the safe and effective operation of sports halls, gyms, meeting rooms and other facilities, ensuring users receive a high-quality experience.
• Emergency Management: Act as the designated Duty Officer during emergencies, incidents and evacuations, following established procedures and ensuring the safety of all site users.
• Bookings and Events Coordination: Manage facility bookings, activities, events and programmes to support efficient delivery and maximise facility utilisation.
• Security and Access Control: Ensure appropriate security measures are in place and adhered to, maintaining safe access to the site and its facilities.
• Reporting and Administration: Complete shift reports, maintain accurate records of incidents and maintenance issues, and ensure all documentation is up to date and compliant.
• Staff Development and Supervision: Support the induction, training and ongoing development of staff, monitor performance and promote a positive, inclusive team culture.
• Continuous Improvement: Identify and implement opportunities to improve operational efficiency, customer satisfaction and service delivery standards.
• Time Management: Demonstrate excellent time management skills, ensuring punctuality, reliability and effective prioritisation of duties throughout each shift.
• Communication: Maintain outstanding verbal and written communication skills, engaging effectively with customers, colleagues, contractors and managers to ensure accurate and timely information sharing.
• Teamworking and Professional Conduct: Work collaboratively with colleagues across the organisation, demonstrating professionalism, flexibility and a commitment to delivering high-quality services at all times.

Qualifications and Requirements:

• Competent using a laptop/computer.
• First Aid qualified desirable.
• Good Time Management essential.
• Good Communication skills essential.
• Good Teamwork skills essential.
• Customer Service skills essential.
• Problem solving skills essential.

Terms and conditions:

• Satisfactory employment references and CIFAS identity checks
• Satisfactory declaration of interest
• This role is subject to safer recruitment practices as it involves work with children and/or vulnerable adults
• Satisfactory DBS check
• First Aid qualified desirable
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Contact Information: If you have any questions about this vacancy or the application process, please contact Nadeem Butt. Nadeem.butt@walthamforest.gov.uk. 07988143358.

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.