At a Glance
- Tasks: Lead and manage access and discharge services in adult social care.
- Company: Join the dynamic London Borough of Newham, committed to high-quality services.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Inclusive environment focused on equality, diversity, and continuous improvement.
- Why this job: Shape services and improve outcomes for diverse communities in Newham.
- Qualifications: Experience in adult social care leadership and managing large teams.
The predicted salary is between 67194 - 82809 € per year.
Adults and Health Directorate | London Borough of Newham
Service Manager – Access and Discharge (Adult Social Care)
Grade: SMR B (£67,194 -£82,809) plus £3,000 market supplement
Full Time | Permanent
Closing date: 21 June
At Newham, people are at the heart of everything we do. We are proud of our diverse communities and ambitious in our commitment to delivering high-quality, person-centred services that support residents to live independently, safely and with dignity. We are now seeking an experienced and collaborative leader to join us as Service Manager – Access and Discharge within Adult Social Care. This is a pivotal role, leading the operational delivery of access and discharge services and ensuring that adults with social care needs, alongside their families and carers, receive timely, effective and integrated support.
Working as part of a senior leadership team, you will shape and drive services that are responsive, inclusive and outcomes-focused, reflecting both local priorities and the wider national agenda for health and social care.
About the role
As Service Manager, you will take overall responsibility for the performance, quality and development of the Access and Discharge service. You will lead a sizeable and multidisciplinary workforce, providing strong professional leadership to Team Managers and their teams, while ensuring services operate to consistently high standards of practice, safeguarding and governance. You will work to strengthen and embed integrated and preventative pathways with health partners, Public Health, neighbourhood teams, the voluntary and community sector and other stakeholders, supporting effective access to services, promoting preventative approaches and enabling safe and timely hospital discharge. Alongside this, you will manage significant resources, including a budget of approximately £10 million, ensuring financial sustainability while maintaining a clear focus on quality and outcomes. The role combines strategic oversight with hands-on operational leadership. You will help shape and deliver service change, transformation and continuous improvement activity that promotes inclusion, prevention, integration and improved resident outcomes.
About you
You will be an experienced leader within adult social care, bringing a strong understanding of statutory responsibilities, safeguarding and the wider legislative framework. You will have a proven track record of leading large teams in complex and fast-paced environments, developing managers and fostering high-performing, accountable services. You will be confident working in partnership across organisational boundaries, particularly with health colleagues, and able to influence and collaborate to deliver genuinely integrated care. Your experience will include managing significant budgets and balancing demand, risk and quality to achieve sustainable service delivery. Just as importantly, you will be committed to equality, diversity and inclusion, ensuring services reflect and respond to the communities we serve. You will be comfortable leading change, driving innovation and continuous improvement while maintaining a strong focus on quality and outcomes. Above all, you will share our values of Honesty, Equality, Ambition, Respect and Trust, and be motivated by making a real difference to the lives of Newham residents.
Why join Newham?
Newham is one of London’s most dynamic and diverse boroughs, with big ambitions for its residents and services. You’ll be part of a forward-thinking organisation that encourages innovation, supports professional development and values strong, visible leadership. This is a role where you can have genuine impact—shaping services, influencing systems and improving outcomes for people across the borough.
For further details or an informal discussion, please contact George Kouridis, Interim Assistant Director Older People and Disability Service on 0203 373 4826 or George.Kouridis@newham.gov.uk.
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Service Manager (Access and DAT) in London employer: Borough of Newham
At Newham, we pride ourselves on being a forward-thinking organisation that places people at the heart of our services. As a Service Manager in Access and Discharge, you will benefit from a supportive work culture that values innovation and professional development, while having the opportunity to make a meaningful impact on the lives of our diverse residents. With a commitment to equality, diversity, and inclusion, we offer a dynamic environment where your leadership can drive positive change and improve outcomes for the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Access and DAT) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector, especially those who might know someone at Newham. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching Newham's values and recent initiatives. Show us how your experience aligns with their commitment to equality, diversity, and inclusion—this will make you stand out!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams through change and improved service delivery. We want to hear about your successes and how you can bring that to Newham.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager (Access and DAT) in London
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your experience aligns with the role. Use specific examples that showcase your leadership skills and understanding of adult social care, as this will help us see why you're a great fit for the Service Manager position.
Showcase Your Collaborative Spirit:Since this role involves working closely with various stakeholders, emphasise your ability to collaborate and influence across organisational boundaries. Share instances where you've successfully partnered with health colleagues or community organisations to deliver integrated care.
Demonstrate Your Commitment to Inclusion:We value equality, diversity, and inclusion, so be sure to reflect this in your application. Discuss any initiatives you've led or been part of that promote these values, and how you plan to ensure services are responsive to the diverse communities we serve.
Keep It Clear and Concise:While it's important to provide detailed information, make sure your application is clear and to the point. Avoid jargon and keep your language straightforward, so we can easily understand your qualifications and passion for the role. And remember, apply through our website!
How to prepare for a job interview at Borough of Newham
✨Know Your Stuff
Make sure you have a solid understanding of adult social care, especially around access and discharge services. Brush up on relevant legislation and statutory responsibilities, as well as the local priorities in Newham. This will show that you're not just interested in the role but are also knowledgeable about the context in which you'll be working.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large teams and managing complex situations. Think about times when you've fostered high-performing teams or driven service improvements. Be ready to discuss how you can inspire and develop managers while maintaining high standards of practice.
✨Emphasise Collaboration
This role requires strong partnership working, particularly with health colleagues and community organisations. Be prepared to share your experiences of collaborating across organisational boundaries and how you've influenced integrated care delivery. Highlight any specific partnerships you've built that led to successful outcomes.
✨Align with Their Values
Newham values honesty, equality, ambition, respect, and trust. Reflect on how your personal values align with these and be ready to discuss how you’ve demonstrated them in your previous roles. Showing that you’re committed to making a real difference in the community will resonate well with the interviewers.
