At a Glance
- Tasks: Support vulnerable households in finding sustainable housing and overcoming barriers.
- Company: Join a vibrant team in the London Borough of Newham, dedicated to community support.
- Benefits: Generous leave, pension scheme, training opportunities, and hybrid working options.
- Other info: Inclusive environment committed to anti-racism and safeguarding vulnerable groups.
- Why this job: Make a real difference in people's lives by helping them achieve long-term housing stability.
- Qualifications: Experience in housing or support services, with strong communication and problem-solving skills.
The predicted salary is between 42060 - 42060 £ per year.
We are looking for a proactive and resident-focused Resettlement and Support Officer to help households living in temporary accommodation successfully move on to suitable, sustainable housing options. In this role, you will work directly with residents to identify and overcome barriers to move-on, providing tailored advice and support around housing opportunities, welfare benefits, employment, budgeting, and accessing relevant support services. You will develop and maintain move-on plans, promote independence, and work collaboratively with internal teams, landlords, housing providers, and partner agencies to secure positive housing outcomes.
The successful candidate will have experience working with vulnerable households, a good understanding of housing and homelessness services, and excellent communication and problem-solving skills. You will be passionate about helping residents achieve long-term housing stability while reducing reliance on temporary accommodation.
We are seeking at least 2 dedicated Resettlement and Support Officers to join our Housing Needs service. These are permanent posts and one post will be a 12 months fixed term contract with the possibility of extension. Newham is one of London’s most vibrant and diverse boroughs, home to a young population and a rich cultural heritage. We are committed to putting people at the heart of everything we do, and we’re proud to offer inclusive services that reflect the needs of our community.
The Resettlement and Support team has been recently established to assess the needs of individuals and families in temporary accommodation with a focus on achieving positive outcomes and enabling their move into suitable long-term housing and to provide support to residents in nightly paid accommodation.
The Role
You will work directly with homeless households in temporary accommodation, helping them access support from local voluntary, community and faith organisations, schools, health services, and adult social care. Your goal will be to empower residents to move into suitable, settled accommodation—whether through social housing or the private rented sector.
Key Responsibilities
- Provide a customer-focused service to households in temporary accommodation.
- Assess housing needs and promote alternative housing options.
- Liaise with internal and external partners to coordinate support.
- Maintain accurate records and contribute to performance monitoring.
- Apply housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017.
About You
- Has experience working in housing, homelessness, or support services.
- Understands relevant legislation and can apply it in practice.
- Is empathetic, organised, and committed to improving outcomes for vulnerable residents.
- Can work independently and as part of a team in a fast-paced environment.
Why Join Us?
- Generous annual leave and pension scheme.
- Access to training and development opportunities.
- A supportive and inclusive working environment.
- Hybrid working options available.
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Resettlement and Support Officer in London employer: Borough of Newham
Newham Council is an excellent employer, offering a supportive and inclusive work environment for Waste HGV Drivers. With competitive pay and flexible shift patterns, employees can enjoy a fulfilling career while contributing to the community's cleanliness and sustainability goals. The council prioritises employee growth and development, ensuring that staff have the opportunity to thrive in their roles and make a meaningful impact in the borough.
StudySmarter Expert Advice🤫
We think this is how you could land Resettlement and Support Officer in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Borough of Newham.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Borough of Newham!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Borough of Newham, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Borough of Newham or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resettlement and Support Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Borough of Newham:Before hitting send, make sure to tailor your application specifically to Borough of Newham! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Borough of Newham
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
