At a Glance
- Tasks: Provide admin support to housing teams and assist with tenant services.
- Company: Join the vibrant Newham Borough, known for its diversity and community spirit.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Be part of a rapidly changing borough with exciting job opportunities.
- Why this job: Make a real difference in people's lives while working in a dynamic team.
- Qualifications: Good understanding of housing needs and excellent communication skills.
The predicted salary is between 32535 - 33987 £ per year.
About Us
Newham is a vibrant inner-city borough with excellent transport. We are proud to be home to one of the youngest and most diverse cultures across the country. Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do. The Borough boasts iconic landmarks such as Green Street, the Olympic Park, Excel Centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all.
About the Role
The purpose of this role is to provide administrative support to the Housing Register and Allocations Teams to fulfil their services to housing applicants and tenants. The administrative functions should be carried out in full compliance with Council policies, procedures, and the appropriate legislation. Post holders will be placed in a team responsible for designated duties within the range covered by this post as determined by the Administrators Manager in line with fluctuating work demands and priorities that may change from time to time.
The range of duties could include:
- Promotion of alternative housing options
- Support for vulnerable people
- Mobility schemes
- Data input and indexing
- Document management
- Composing email correspondence
- Assisting with the preparation of standard documents
- Dealing with telephone enquiries
- Liaising with colleagues and external partners
- Supporting service improvement initiatives
- Advertising, viewings, property refusals, decants, mutual exchanges, and updating housing application records
This position requires excellent communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.
To be successful in this role you must have:
- A good working understanding and awareness of local housing demand and the needs of residents
- Knowledge of Housing Acts in relation to Letting of Social Housing
- A good understanding of Immigration guidelines in respect of eligibility for social housing
- Awareness of welfare benefits and eligibility
- Ability to communicate clearly, courteously and patiently with members of the public and with colleagues
- Able to use a range of IT systems
- Able to make a positive contribution to deliver value for money
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Lettings Support Officer in London employer: Borough of Newham
The London Borough of Newham is an exceptional employer, offering a dynamic work environment that prioritises inclusivity and community engagement. With a commitment to employee growth and development, staff members benefit from comprehensive training opportunities and the chance to contribute to meaningful projects that directly impact the local community. Located in a vibrant borough with excellent transport links and a rich cultural diversity, working here means being part of a forward-thinking team dedicated to making a positive difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Support Officer in London
✨Tip Number 1
Get to know the company! Research Newham and its values. Understanding their commitment to community and inclusivity will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the culture at Newham, which can give you an edge when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing support and administrative roles. Think about how your skills align with the job description and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Lettings Support Officer in London
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what a Lettings Support Officer does. Check out the job description and highlight the key responsibilities and skills needed. This will help you tailor your application to show us you're the perfect fit!
Craft Your Supporting Statement:Your supporting statement is your chance to shine! Use it to explain how your experience aligns with the role. Be specific about your skills and give examples that demonstrate your understanding of housing demand and legislation. We want to see how you can contribute to our team!
Keep It Clear and Concise:When writing your application, clarity is key. Avoid jargon and keep your language straightforward. Make sure your points are easy to read and get straight to the point. We appreciate a well-structured application that’s easy to follow!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your documents and ensures everything is in one place. Plus, it shows us you’re keen on joining our team at Newham!
How to prepare for a job interview at Borough of Newham
✨Know Your Stuff
Make sure you brush up on local housing demand and the needs of residents. Familiarise yourself with the Housing Acts related to social housing and immigration guidelines. This knowledge will show that you're serious about the role and understand the context in which you'll be working.
✨Show Off Your Communication Skills
As a Lettings Support Officer, you'll need to communicate clearly and courteously with the public and colleagues. Practice articulating your thoughts and responses to common interview questions. Consider using examples from past experiences where you've successfully communicated complex information.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when it comes to data input and document management. During the interview, highlight any previous experience where your attention to detail made a difference. You could even bring along examples of your work if appropriate!
✨Be Ready to Collaborate
Working collaboratively is key in this fast-paced environment. Think of instances where you've worked as part of a team to achieve a goal. Be prepared to discuss how you can contribute positively to team dynamics and support service improvement initiatives.
