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For Companies At a Glance
- Tasks: Lead the development of innovative digital services for Newham residents and businesses.
- Company: Join a vibrant, diverse borough committed to building a fairer community.
- Benefits: Enjoy flexible working, generous pension contributions, and employee perks.
- Why this job: Make a real impact by improving digital products that serve your community.
- Qualifications: Proven experience in digital product management and user-centred design.
- Other info: Be part of a collaborative team focused on innovation and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
About Us
Newham is a place that is full of potential and brimming with energy and talent. Proud to be one of the youngest and most diverse boroughs anywhere in the UK, 72% of our residents are from ethnically diverse communities speaking over 220 languages. Our population is growing at a rate of 14%, the third highest rate of growth in London. In recent years we have seen unparalleled levels of investment growth and interest in our Borough, but for all our successes, Covid-19 laid bare the endemic inequality that exists in our borough and how now the Cost of Living crisis is exacerbating that. That's why we are working towards Building a Fairer Newham focused on economic security, health equality, and the environment.
About the Role
Not many places offer the whole package we can. Newham is an exciting place to be and to build your career. You will be working within the Digital Service at Newham and your role will be to drive the development and continuous improvement of resident-facing digital services across Newham Council. This role is central to delivering high-quality user-centred digital products that meet the needs of our residents, businesses, and staff.
You will be empowered to lead on all internal capability and external partnerships for the Council to design effective improvements to its digital services as well as lead and matrix manage digital service design project teams and external supplier teams (developers). The position will bring together exciting elements of services across the organisation to re-imagine how our digital products can be delivered and designed using modern innovative tools and platforms. Working in partnership across the council to deliver and embed the digital products needed to ensure our services are effective and efficient, this role will be the leading expert we look to for subject matter expertise to own and deliver our digital products.
About You
This role will own the product strategy and roadmap for platforms such as Microsoft Dynamics 365 CRM and Jadu CMS, leading and coaching multidisciplinary teams through the full product lifecycle while embedding agile and lean practices to drive continuous improvement and innovation. You are an experienced digital product leader with a proven track record of managing complex platforms and delivering user-centred services. You bring extensive hands-on experience with Microsoft Dynamics 365 CRM and web content management systems, ideally Jadu or similar platforms, and can confidently shape and evolve product strategies for these technologies. Your expertise spans discovery, delivery, and iteration, and you are adept at balancing user needs, organisational priorities, and technical constraints.
You have a deep understanding of modern technology including cloud platforms, software architecture, and agile delivery methods combined with strong knowledge of user-centred and service design principles. Skilled in stakeholder engagement and data-driven decision-making, you define and measure success through clear objectives and metrics. As a collaborative leader, you coach and mentor multidisciplinary teams, champion agile and lean practices, and foster a culture of innovation and continuous improvement. Familiarity with the cross-government DDaT framework and a commitment to inclusive accessible design are essential.
You will champion the use of user insights to inform strategic decisions, advocate for inclusive design, and ensure products deliver measurable value. With a strong focus on value for money, you will balance user needs with organisational goals, helping teams make informed outcome-driven decisions. You will lead a team of product managers providing support, training, and coaching and act as a visible member of the Digital and wider DDaT team. Building strong relationships across services, you will ensure products meet user needs and are continuously improved.
Excellent communication, interpersonal, and analytical skills are essential, including the ability to present persuasively to colleagues, partners, and senior stakeholders. You will demonstrate a strong and proven understanding of digital technologies and how these can provide tangible benefits to residents and communities alongside leadership and interpersonal skills in mentoring, coaching, collaborating, and motivating teams.
Benefits
- Flexible working arrangements including offices in Dockside and working from home.
- Generous pension allowance (with employer contributions of up to 8%).
- Access to Newham Rewards employee benefits scheme.
- Employee Assistance Programme.
- Eye test and Flu vouchers.
If you have any questions please contact Rhiannon Lawson, Head of Service Design and Digital Experience.
We are committed to creating an inclusive anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity, or sexual orientation. If you share our vision and values and you bring the experience and skills we need, that's all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people, and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Lead Digital Products Manager in London employer: Borough of Newham
Contact Detail:
Borough of Newham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Digital Products Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as someone who genuinely cares about contributing to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Lead Digital Products Manager. Keep it concise and focus on how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Lead Digital Products Manager in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for digital products and user-centred design! Share specific examples of how you've made a difference in previous roles, especially if they relate to the technologies we use like Microsoft Dynamics 365 CRM.
Tailor Your Supporting Statement: Make sure your supporting statement is tailored to the role. Highlight how your experience aligns with our mission to build a fairer Newham and how you can contribute to improving our digital services for residents.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we want to quickly understand why you're the right fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead digital innovation at Newham.
How to prepare for a job interview at Borough of Newham
✨Know Your Digital Products Inside Out
Make sure you’re well-versed in the digital products and platforms mentioned in the job description, especially Microsoft Dynamics 365 CRM and Jadu CMS. Be ready to discuss your hands-on experience with these tools and how you've used them to drive user-centred services.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading multidisciplinary teams. Discuss how you’ve coached and mentored team members, and how you’ve fostered a culture of innovation and continuous improvement in previous roles.
✨Emphasise User-Centred Design
Be prepared to talk about your understanding of user-centred design principles. Share specific instances where you’ve used user insights to inform product strategies and how you’ve balanced user needs with organisational goals.
✨Engage with Stakeholders Effectively
Demonstrate your skills in stakeholder engagement by preparing to discuss how you’ve successfully communicated with various stakeholders in the past. Highlight your ability to present persuasively and how you’ve defined success through clear objectives and metrics.
